With Vision Helpdesk you can set up email alerts for various events – Email Alerts are instant alerts sent to your email that keeps you updated on various activities in your Vision helpdesk.
Various Actions / Events
- New ticket
- New client reply
- New staff reply
- Department changed
- New note
- New billing entry
- Ticket flagged
- Ticket edited
- Status changed
- Priority changed
- Ticket assigned
- Ticket merged
- Ticket post deleted
- Ticket deleted
Below video shows how to set up email alerts in Vision Helpdesk.
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