Vision Helpdesk: Recent Posts

Vision Helpdesk: Recent Posts http://www.thevisionworld.com/forums/ Vision Helpdesk Forum en Thu, 08 Jan 2009 11:47:54 +0000 admin on "Smart Vision" http://www.thevisionworld.com/forums/topic.php?id=17#post-19 Sat, 03 Jan 2009 14:47:17 +0000 admin 19@http://www.thevisionworld.com/forums/ Smart Vision is built on .NET Technology its a desktop application for Microsoft Windows. The application sends alerts to your staff about new ticket, updated tickets, new scrap alerts and much more.. Key features * New tickets, Updated tickets, Scrap Alerts in Real Time. * Staff to Staff Scrap communication. * Setup visual and sound effects for alerts. * Tree structure of Departments & Status -- Access to tickets on one click. * Alerts can be customized based on your requirements. * Reduces response time increasing productivity with real time alerts. admin on "Vision Helpdesk Auto Version Upgrade Tool" http://www.thevisionworld.com/forums/topic.php?id=16#post-18 Mon, 01 Dec 2008 08:35:14 +0000 admin 18@http://www.thevisionworld.com/forums/ Vision Helpdesk now supports Auto Version Upgrade — Version Updates is user-friendly and the extensible update process that ensures reliability and data integrity. Version upgrades of Vision Helpdesk are seamlessly done that saves time and effort. It takes two simple steps to upgrade Vision Helpdesk version — Before you upgrade make sure you take your vision helpdesk files backup and your helpdesk database backup. Step I] In Admin Section Check Available Updates — If new version is available then click on update to respective version. Step II] Enter your account ftp login details and click on update now — our system will replace old files with new version files.. thats it. The ftp password is stored in encrypted format — this makes upgrade process secure and safe. For more details please check -- <a href="http://www.thevisionworld.com/blog/vision-helpdesk-auto-version-upgrade-tool.html" rel="nofollow">http://www.thevisionworld.com/blog/vision-helpdesk-auto-version-upgrade-tool.html</a> admin on "Vision Helpdesk now supports Google Apps" http://www.thevisionworld.com/forums/topic.php?id=15#post-17 Mon, 20 Oct 2008 20:47:16 +0000 admin 17@http://www.thevisionworld.com/forums/ Vision Helpdesk now supports Google Apps (Gmail POP3, SMTP, IMAP with SSL) For more details check this -- <a href="http://www.thevisionworld.com/blog/vision-helpdesk-supports-google-apps.html" rel="nofollow">http://www.thevisionworld.com/blog/vision-helpdesk-supports-google-apps.html</a> admin on "Switching from WHMCS Support Desk to Vision Help Desk" http://www.thevisionworld.com/forums/topic.php?id=14#post-16 Sun, 05 Oct 2008 00:42:43 +0000 admin 16@http://www.thevisionworld.com/forums/ This is completed now Smiley We have included in Vision setup. admin on "Switching from WHMCS Support Desk to Vision Help Desk" http://www.thevisionworld.com/forums/topic.php?id=14#post-15 Sun, 05 Oct 2008 00:42:34 +0000 admin 15@http://www.thevisionworld.com/forums/ Switching from WHMCS Support Desk to Vision Help Desk Greetings!! Vision helpdesk already supports data migration for Kayako Support Suite / Kayako eSupport / Cerberus -- Now our team is geared up to add migration tool for transferring data from WHMCS Support desk to Vision. admin on "Multi-language Support for Vision Helpdesk" http://www.thevisionworld.com/forums/topic.php?id=13#post-14 Sun, 05 Oct 2008 00:41:55 +0000 admin 14@http://www.thevisionworld.com/forums/ Vision Helpdesk now supports Multi-languages Vision - “Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language. This feature mainly includes – * Clients can change client panel language to one that they understand. * Clients can send tickets / emails in their own language. * Your staff has option to select language while replying tickets. For more details check this -- <a href="http://www.thevisionworld.com/blog/vision-help-desk-now-breaks-language-barriers.html" rel="nofollow">http://www.thevisionworld.com/blog/vision-help-desk-now-breaks-language-barriers.html</a> admin on "Multi-language Support for Vision Helpdesk" http://www.thevisionworld.com/forums/topic.php?id=13#post-13 Sun, 05 Oct 2008 00:41:31 +0000 admin 13@http://www.thevisionworld.com/forums/ Multi-language Support for Vision Helpdesk We recently added multiple colors to vision client panel and now we are looking to add multi-language support that will make a complete match for your website. Please come up with your suggestions as that will help us to make Vision Helpdesk better.. admin on "Templates for Client Panel" http://www.thevisionworld.com/forums/topic.php?id=12#post-12 Sun, 05 Oct 2008 00:41:08 +0000 admin 12@http://www.thevisionworld.com/forums/ Vision team is now geared up to develop Client Panel CSS templates -- Currently we are supporting Blue Template by default -- Client Panel -- <a href="http://visiononlinedemo.com/support/" rel="nofollow">http://visiononlinedemo.com/support/</a> We are now working on additional color templates that will spice up your vision client panel. Of course we welcome your input on this - so let us know what color's you wan't to see for vision client panel? admin on "WHMCS & Vision Integration" http://www.thevisionworld.com/forums/topic.php?id=11#post-11 Sun, 05 Oct 2008 00:40:31 +0000 admin 11@http://www.thevisionworld.com/forums/ Greetings!! Vision new feature is WHMCS Integration. Integration includes -- 1) Login Share -- i.e you can use single login details for login to Billing System WHMCS and Vision Helpdesk. 2) Fetching Client Account Information -- i.e To pull client information (domainname, ipaddress, username, password etc)from WHMCS billing software. 3) Integarting Vision as support module in WHMCS. -- i,e overriding WHMCS support module. We wanted to get some input from users while designing this integration -- tell us for 2nd feature what fields (domainname, ipaddress, username, password etc) you feel should be included. Also if you have more ideas about this integration please feel free to tell us about it.. admin on "Vision Helpdesk launched Migration Tool!!" http://www.thevisionworld.com/forums/topic.php?id=10#post-10 Sun, 05 Oct 2008 00:38:28 +0000 admin 10@http://www.thevisionworld.com/forums/ Switching to Vision Helpdesk in two simple steps.. Worried about the difficulties of switching to new helpdesk system? Vision Helpdesk now provides an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesk’s like: * Kayako Support Suite * Kayako eSupport * Cerberus * WHMCS * Support Trio (under development) Migration of users, tickets/emails, ticket queue’s, ticket status and much more are seamlessly done that save time and efforts. The migration tool is robust, user-friendly, and extensible migration process ensuring reliability and data integrity. It takes just two simple steps to transfer your data from your old helpdesk to vision helpdesk. Step 1) You need to provide your old helpdesk database login details. Step 2) Decide which department tickets from old helpdesk should go to respective departments on Vision. For more details please check -- <a href="http://www.thevisionworld.com/blog/switching-to-vision-helpdesk-in-two-simple-steps.html" rel="nofollow">http://www.thevisionworld.com/blog/switching-to-vision-helpdesk-in-two-simple-steps.html</a> admin on "Vision Help Desk Reseller Program!!" http://www.thevisionworld.com/forums/topic.php?id=9#post-9 Sun, 05 Oct 2008 00:37:42 +0000 admin 9@http://www.thevisionworld.com/forums/ We are pleased to announce the launch of the Vision Reseller Program. If you are looking to bundle some value added services in your existing products? Vision reseller program will allow you to do so.. By becoming a Vision reseller, you can bundle Vision free (or at a low cost) with your hosting product packages! The discount ratio increases with the increase in number of license you sale… We are offering discounts from 15% — 55% based on number of licenses you sale. Reseller Requirements * You must have an active Vision license purchased directly from us. * Owned license owner must have active support & updates package. * Your account should have all invoices paid. * You must agree to our reseller provider agreement. * You may sell licenses to your own hosting reseller / dedicated server clients Reseller Benefits * Hassel free billing and license management. * Discounted Pricing. (15-55% off!) * Free support to reseller clients. * Easy license distribution. * No security deposits or advance payments. * Immediate activation of your orders. For more details on reseller pricing please check out — <a href="http://www.thevisionworld.com/resellers.html" rel="nofollow">http://www.thevisionworld.com/resellers.html</a> admin on "The first stable version of Vision helpdesk launched!" http://www.thevisionworld.com/forums/topic.php?id=8#post-8 Sun, 05 Oct 2008 00:36:52 +0000 admin 8@http://www.thevisionworld.com/forums/ The most awaited first stable version of Vision help desk “Vision 1.0” is now released. It has a great significance to every single person involved with it. Vision stable release includes key features like- * Manage Multiple Domains/Companies * Inbuilt Anti Virus Tool * Migration Tool * Multi-Language * AJAX Based Rich User Interface * Login Integration * Report Generation * Scrap Book & Private Messaging * Client Side Quick Search Facility * Online Issue Tracking * Knowledge Base * Troubleshooting * Downloads * News * Service Level Agreements * Escalations and much more.. Vision license is available in leased and owned with and without branding options. You can purchase it from — <a href="http://www.thevisionworld.com/purchase.html" rel="nofollow">http://www.thevisionworld.com/purchase.html</a> Free trial and online demo are available at – 7 Day’s Free Trial on our server -- <a href="http://www.thevisionworld.com/purchase.html" rel="nofollow">http://www.thevisionworld.com/purchase.html</a> Online Demo -- <a href="http://www.thevisionworld.com/visiononlinedemo.html" rel="nofollow">http://www.thevisionworld.com/visiononlinedemo.html</a> Evaluation Version -- <a href="http://www.thevisionworld.com/purchase.html" rel="nofollow">http://www.thevisionworld.com/purchase.html</a> If your feature suggestion or module was not implemented, please keep the valuable comments coming as our development is based on your suggestions. The stable release is not an end!! — there is still more to come with upcoming version’s so stay tuned. admin on "Vision help desk now breaks language barriers!!" http://www.thevisionworld.com/forums/topic.php?id=7#post-7 Sun, 05 Oct 2008 00:34:59 +0000 admin 7@http://www.thevisionworld.com/forums/ Vision offers Multi-Language Feature!! Vision - “Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language. This feature mainly includes – * Clients can change client panel language to one that they understand. * Clients can send tickets / emails in their own language. * Your staff has option to select language while replying tickets. We hope this feature will enhance your business and you stop saying NO to non-English users Smiley For more details check this -- <a href="http://www.thevisionworld.com/blog/vision-help-desk-now-breaks-language-barriers.html" rel="nofollow">http://www.thevisionworld.com/blog/vision-help-desk-now-breaks-language-barriers.html</a> Please find technical help on how to use this feature — <a href="http://www.thevisionworld.com/help/" rel="nofollow">http://www.thevisionworld.com/help/</a> admin on "Vision Helpdesk Integrates with WHMCS Billing System." http://www.thevisionworld.com/forums/topic.php?id=6#post-6 Sun, 05 Oct 2008 00:29:41 +0000 admin 6@http://www.thevisionworld.com/forums/ WHMCS Billing System — WHMCS (http://www.whmcs.com) is the complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses. Packed with features but with a core focus on remaining easy to use and customise, WHMCS enables you to easily and effectively manage your business. It also automates many routine tasks including invoicing, order provisioning, suspensions, and more. Vision Helpdesk — Vision (http://www.thevisionworld.com) is a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them. WHMCS & Vision Integration We support three modules under this integration - a) Login Share Login Share plug-in allows your users to bypass the login registration process for their support area. If enabled your users can use one common login details for login to WHMCS billing system and Vision Helpdesk. b) Auto Custom Fields This allows Vision to pull client information (Package type, Server Ip, Domain name, Control Panel User & Password and more) from WHMCS enabling support staff to view client information in helpdesk whenever client post a ticket. c) Overriding WHMCS Support Module. Vision not only supports login share and auto custom fields but goes one step ahead - It overrides whmcs inbuilt view tickets, submit tickets, knowledge base articles, downloads, announcements and search options. The integration is simple and does not require any technical expertise or coding knowledge - check below listed url's for more details -- <a href="http://www.thevisionworld.com/blog/whmcs-billing-system-vision-helpdesk-login-share-integration.html" rel="nofollow">http://www.thevisionworld.com/blog/whmcs-billing-system-vision-helpdesk-login-share-integration.html</a> <a href="http://thevisionworld.com/help/index.php/Vision_Integrations#WHMCS_Billing_Software_2" rel="nofollow">http://thevisionworld.com/help/index.php/Vision_Integrations#WHMCS_Billing_Software_2</a> admin on "Vision goes colorful :)" http://www.thevisionworld.com/forums/topic.php?id=5#post-5 Sun, 05 Oct 2008 00:28:41 +0000 admin 5@http://www.thevisionworld.com/forums/ What do you say about Vision Helpdesk? Feature-rich, Easy to use interface, Fast and Colorful - this time we have added more color css themes to Vision client panel that suits your website color and integrates well. Take a glimpse at -- <a href="http://www.thevisionworld.com/blog/vision-goes-colorful.html" rel="nofollow">http://www.thevisionworld.com/blog/vision-goes-colorful.html</a> Along with default blue color we are now supporting Vision helpdesk client panel with red, green, orange and purple themes — this gives you choice to select theme as per your website color. Good thing is you don’t have to pay single penny for this themes - they are absolutely free packed with setup. Don’t take this colorful themes as just design rich, The Vision client panel comes with additional features like client side search facility — It enables your clients to search their email / ticket using single word or phrase that appears in message subject or content. Additionally Vision will support multi-language feature for client panel with upcoming versions. We have some more exiting feature’s cooking at our Vision kitchen — check out <a href="http://www.thevisionworld.com/forums/index.php?board=12.0" rel="nofollow">http://www.thevisionworld.com/forums/index.php?board=12.0</a> for more information.. admin on "Beta Testers for Vision Helpdesk." http://www.thevisionworld.com/forums/topic.php?id=4#post-4 Sun, 05 Oct 2008 00:26:16 +0000 admin 4@http://www.thevisionworld.com/forums/ We are currently recruiting Beta Testers for Vision Helpdesk. Testers who provide quality feedback will be given Vision Single Domain stable release license free for life. Beta Testers are requested to signup on our Bugs Portal - <a href="http://www.thevisionworld.com/bugs/" rel="nofollow">http://www.thevisionworld.com/bugs/</a> Vision Helpdesk is well-organized, powerful and logically constructed system provides a vast feature set clients can depend on. Vision Key Features -- * Add Multiple Domains/Companies * Inbuilt Antivirus Tool * Handy Tool Bar * Migration Tool * AJAX Based Rich User Interface * Online Issue Tracking * Login Share * Service Level Agreements * Report Generation * Scrap Book & Private Messaging * Submit / Reply Tickets Using Your Favorite Email Client * Client Side Quick Search Facility Signup for Evaluation Vision Beta from our website - <a href="http://www.thevisionworld.com/purchase.html" rel="nofollow">http://www.thevisionworld.com/purchase.html</a> Vision Online Demo - <a href="http://www.thevisionworld.com/visiononlinedemo.html" rel="nofollow">http://www.thevisionworld.com/visiononlinedemo.html</a> We appreciate your feedback / comments / suggestions .. admin on "Vision Helpdesk - 7day’s free trial launched!!" http://www.thevisionworld.com/forums/topic.php?id=3#post-3 Sun, 05 Oct 2008 00:22:55 +0000 admin 3@http://www.thevisionworld.com/forums/ Today we have launched 7day’s free trial of vision helpdesk on our server. You can order your trial vision at - <a href="http://www.thevisionworld.com/purchase.html" rel="nofollow">http://www.thevisionworld.com/purchase.html</a> It’s an instant process - takes just 10 to 15 mins to setup trial version once ordered. Online demo of vision is available at - <a href="http://www.thevisionworld.com/visiononlinedemo.html" rel="nofollow">http://www.thevisionworld.com/visiononlinedemo.html</a> Very soon vision will be announcing stable release for Vision. admin on "ThinkSupport.net launched VISION - HelpDesk" http://www.thevisionworld.com/forums/topic.php?id=2#post-2 Sat, 04 Oct 2008 01:23:35 +0000 admin 2@http://www.thevisionworld.com/forums/ Demonstrating its commitment to users, ThinkSupport.net today launched a powerful web-based helpdesk software - "VISION", featuring the beta version. ThinkSupport.net has come a long way from its beginnings. After being a leader in providing Webhosting and Software Support, Thinksupport looks to the future and introduces ThinkSoftwares.net. ThinkSoftwares comprises of an expertise team, a team that will be fully dedicated towards software development, a team that promises to bring an innovative product each time to the market that is unique and affordable. In the amidst of IT solution arises the twilight of VISION. "VISION" the well-organized, powerful and logically constructed system provides a vast feature set clients can depend on. The characteristic that distinguishes Vision from other support helpdesk is "True Multi Domain/Company Support". While some of the optional features are especially exciting for the client, the end user would also benefit from the new software. In addition, a special customer care area on TheVisionWorld.com website will offer informative articles, installation instructions and other helpful material to all registered users. In the near future, TheVisionWorld will continue to release new versions and other plug-ins that can be used with these products. With their first product launch VISION, "ThinkSoftwares will continue to launch new products and further ensures the service delivered is secure, reliable and easily accessible" said company HR Preeti Sharma.