Vision Helpdesk | Satellite Helpdesk | Web Based Php Ajax Help desk | Online Webhosting Support Helpdesk Software http://www.thevisionworld.com Fri, 12 Mar 2010 12:08:38 +0000 http://wordpress.org/?v=2.7 en hourly 1 CrystalHost Reviews Vision Helpdesk http://www.thevisionworld.com/crystalhost-reviews-vision-helpdesk.html http://www.thevisionworld.com/crystalhost-reviews-vision-helpdesk.html#comments Mon, 01 Mar 2010 11:46:39 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1649
Recently we signed up with Vision Helpdesk and moved from the internal WHMCS helpdesk, previously Kayako, which I have no problems with only that it no longer serves our needs. We offered managed support to some of our resellers recently with a mixed response but the general feel was sometimes they were unable to help with support requests and had to submit us a support ticket making them feel like the middle man sometimes.

So we looked around and found Vision Helpdesk offer Satellite desks. It also white labels them so their customers don’t know that we even exist. We trialled it with a few resellers now and for an extra couple of bucks per month they are interested in taking it up on a regular basis.

Effectively we can install a master helpdesk and create satellite helpdesks from that, the satellites cannot talk to each other and don’t know each other exists, It has a Superuser/Admin/Domain login hierarchy. Excellent for companies sporting more than one website! As you know WHMCS is limited to the site the billing software is installed on, Kayako is Domain specific and requires a license per domain. Vision work it different, for a low cost you can have the Pro license that we started with which allows you the master site, and the 5 x domain addon sites. They are very inexpensive also.

So what if you have WHMCS, or your resellers. guess what. It integrates each satellite domain to their own WHMCS!! meaning their customers think the tickets are being replied to by their own staff as the replies come from [Staff]. Of course the operators are tracked by their proper names on the helpdesk itself.

Also each Satellite can have its own KB, Downloads, Troubleshooter, Calendar, etc etc. You get the idea.

These guys also allow you to talk live on Gtalk with them for urgent issues. They have excellent customer care, even when we were on the 30 day trial they were just as happy to talk to you, even tho they were not initially making any money from you.

Most of the resellers who tested it have their own VPS’s or shared reseller accounts on our servers, so we have the DB held on our system as the master desk is the only DB. All other satellites link back to it for central storage.

Guys, if you are looking for a very good alternative to Kayako or WHMCS internal system that’s scalable then I would definitely give these guys a try. I will be definately using them from now on.

One con is they have no live Support client but hey, no ones perfect. Al tho I am sure you guys will all agree, there are hundreds of varieties of helpdesks out there!

Just my 2ps worth of information. Check them out at: http://www.thevisionworld.com/

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]]> http://www.thevisionworld.com/crystalhost-reviews-vision-helpdesk.html/feed Time Zone http://www.thevisionworld.com/time-zone.html http://www.thevisionworld.com/time-zone.html#comments Fri, 26 Feb 2010 13:50:47 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1646 Vision Helpdesk allows you to manage Support for multiple companies and its possible that you have companies located in different countries or in other words each company may have its own working schedule or different timezones.

The another important factor is you may have Staff working from remote locations with different timezones.

We have added new Time Zone Feature that allows you to –

  • Set Time Zone for each Company
  • Staff can set their own Time Zone

Set Time Zone for each Company

This is used for setting up company working hours schedule and SLA calculations.

Clients or End-Users see this time on their tickets and staff replies.

Company Time Zone can be set from Admin >> Settings >> Domain >> Manage Domain >> Edit your Domain and set Time Zone.

Staff can set their own Time Zone

Each staff can set their own timezone from MyVision >> Profile section.

Having time zone set for each staff makes it simplified for Staff to keep track of ticket timings and maintain SLA.

]]> http://www.thevisionworld.com/time-zone.html/feed Vision Helpdesk V2.5.1 Beta Released http://www.thevisionworld.com/vision-helpdesk-v2-5-1-beta-released.html http://www.thevisionworld.com/vision-helpdesk-v2-5-1-beta-released.html#comments Thu, 25 Feb 2010 08:10:15 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1638 Today we have released Vision Helpdesk V2.5.1 Beta Release — this includes fixing of some important bugs in V2.4.12 and several new features added.

Though its a Beta release - the only major feature added in Time Zone - so users can still upgrade to V2.5.1 beta as this will not cause any issues with your existing working — its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.5.1

  • TimeZone — Now you can set TimeZone for each Company and Staff.
  • View all ticket are other than close status.
  • Display number of tickets on all status except close.
  • Perldesk Migration

Bug fixes in V2.5.1

  • Large Attachments Supported
  • Software Info graph
  • Login Integration Update
  • WHMCS users created multiple times
  • WHMCS view tickets domain wise
  • Blank Tickets through Google Chrome
  • Search option for Assigned User gives execution error
  • Assigned User / New Tickets on Quick View ToDo List count differs
  • Tickets not creating for To: Field having comma separated emails , Also CC, BCC.
  • Client Report shows multiple entries for same email
  • WHMCS Integration CSS problem
  • Left panel listing messed on new department/domain
  • Email Templates html not working
  • Alert for HTML contents
  • Preferences (General) domain change issue
  • Pop3 and IMAP — mail queue not found issue

Change Log

You can find the list of files that were edited during version change V2.4.12 to V2.5.1.

http://thevisionworld.com/forums/index.php/topic,202.0.html

How to Upgrade to V2.5.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

]]> http://www.thevisionworld.com/vision-helpdesk-v2-5-1-beta-released.html/feed Vision Helpdesk Affilate Program Launched http://www.thevisionworld.com/vision-helpdesk-affilate-program-launched.html http://www.thevisionworld.com/vision-helpdesk-affilate-program-launched.html#comments Sat, 13 Feb 2010 12:02:53 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1628 TheVisionWorld.com developers of “Vision Helpdesk — A True Satellite / Multi-Domain Helpdesk” Today, announced their Unique High Commission Offering  Affiliate Program. ” The Vision Helpdesk Affiliate Program is FREE for all, You don’t have to purchase Vision helpdesk license to become Vision Helpdesk Affiliate Member” said a Company release.

The Company HR. Preeti Sharma said - “Our affiliate program is designed to suit websites, online marketers and online web services. Best of all,  It costs nothing to join our network, It’s easy to set up and you can start earning in no time.”

Vision Helpdesk Affiliate Program is offering Huge Commissions –

  • Refer a client for  Leased Plan You Earn $20 per sign up.
  • Refer a client for Owned Plan You Earn $50 per sign up.

If you refer 20 owned license clients a month - You Earn $50 x 20 = $1000

She added “The unique thing of our Affiliate Program is — You can offer  Vision Helpdesk Discount Coupons to your referrals too. We go beyond the basic banner referral, You can add your referral URL as a text Links, Email it to your friends and much more to make it even easier for you to sell. So Act Today!! or Regret it..”

For more details on Vision Helpdesk Affiliate Program please read –

http://www.thevisionworld.com/affiliate-program

]]> http://www.thevisionworld.com/vision-helpdesk-affilate-program-launched.html/feed Vision Helpdesk V2.4.12 Stable Released http://www.thevisionworld.com/vision-helpdesk-v2-4-12-stable-released.html http://www.thevisionworld.com/vision-helpdesk-v2-4-12-stable-released.html#comments Thu, 28 Jan 2010 08:10:14 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1582 Today we have released Vision Helpdesk V2.4.12 Stable Release — this includes fixing of some important bugs in V2.4.10 and several new features added.

We recommend users to upgrade to V2.4.12

Features added in V2.4.12

  • Ticket Views | Customize Ticket list columns.
  • Ticket List Sorting.
  • Left Panel | Domain Department Views.
  • Search Domain / Departments / Ticket Status as you type on Left Panel.
  • New Advance Web2.0 Client Portal and WHMCS Integration Design.
  • Open all Ticket Post
  • Quote a Ticket Reply
  • SMS Alert support for ZeepMobile
  • Recent Activity display count number can be changed
  • Ticket Options Tab in Ticket Area is now replaced by Actions Tab with single click operations

Bug fixes in V2.4.12

  • Auto Close Ticket Fixed.
  • Store Attachments in Folder.
  • Custom field error while adding radio button field.
  • If Knowledgebase is disabled  - Knowledgebase suggestion removed from whmcs integration.
  • Data posting ( example KB Article, Predefined reply, News ) compatible with Mod Security rules.
  • New Ticket Alert missing Ticket Content.
  • Error in Attachment execution for Ticket posts.
  • Single quote issue (magic_quote_gpc off ) fixed for various options. (example Client Name can have single quote now, Department Name,  etc..)
  • Language Insertion error.
  • Quick view over due ticket count incorrect.
  • Signature update issue

Change Log

You can find the list of files that were edited during version change V2.4.10 to V2.4.12.

http://thevisionworld.com/forums/index.php/topic,167.0.html

How to Upgrade to V2.4.12?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

How to switch to New Client Portal Design?

Login to our Client Poral >> Product and Services >> On your product >> Click on view details >> in Download Section download new_client_portal.zip

Ftp to your installation . (example if you have installed vision helpdesk on support folder of your domain — http://yourdomain.com/support/)

Upload files from new_client_portal.zip  to your support folder.

Note : With new client portal files it will disturb your existing client portal design header, footer which you need to customize it again as per your website design.

“themes/default” folder contains “header.php”, “footer.php” and “css” files for customization.

]]> http://www.thevisionworld.com/vision-helpdesk-v2-4-12-stable-released.html/feed Vision Helpdesk V2.4.11 Beta Preview Released http://www.thevisionworld.com/vision-helpdesk-v2-4-11-beta-preview-released.html http://www.thevisionworld.com/vision-helpdesk-v2-4-11-beta-preview-released.html#comments Thu, 21 Jan 2010 08:07:32 +0000 Vision Helpdesk http://www.thevisionworld.com/vision-helpdesk-v2411-beta-preview-released.html Today we have released V2.4.11 Beta Preview — Currently you can check this new version on our Online Demo

Major Changes

  • Views
  • Ticket List Sorting
  • Advance Left Panel  and Tree View
  • New Client Portal Design
  • Several Bug fixes (We will post detail list with Stable V2.4.12)

We will post more detail updates on V2.4.12 stable soon this week end or in next week.

]]> http://www.thevisionworld.com/vision-helpdesk-v2-4-11-beta-preview-released.html/feed Vision Helpdesk offers Free WHMCS Billing Software. http://www.thevisionworld.com/vision-helpdesk-offers-free-whmcs-billing-software.html http://www.thevisionworld.com/vision-helpdesk-offers-free-whmcs-billing-software.html#comments Sat, 02 Jan 2010 09:49:30 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1487 TheVisionWorld.com providers of an affordable leading helpdesk Vision,  Today announced their new partnership with WHMCS Ltd — A client-management and billing automation company.

“Now, Vision Helpdesk Ultimate monthly lease license plan  comes with a Free WHMCS monthly lease billing software. At the cost of $29.99 per month you get a Vision Helpdesk software with unlimited Addon domains plus a Free WHMCS Billing Software — What could be better than that…? ” — said a company release.

Company HR. Preeti Sharma said — “We use WHMCS billing software to manage our clients billing — It’s is a fantastic billing software. WHMCS - A leading billing software combined with the leading Vision Helpdesk software  — customers can manage their billing and support activities with an ease. Vision Helpdesk integrates with WHMCS billing software to offer five different modules”  –

  • Per Ticket Billing (add billing notes, create invoice, track payment status from vision helpdesk )
  • Login Integration (i.e single login for both systems)
  • Override WHMCS default support module with Vision Helpdesk.
  • Fetch WHMCS fields (example - Client Package, Server Login, Status, etc..) in to Vision Helpdesk.
  • Migrate Tickets from WHMCS to Vision Helpdesk.

“We continually bolster our plans to meet the ever-evolving requirements of online businesses, Offering WHMCS billing software free of cost along with Vision Helpdesk is another example of our commitment to provide excellent value to our customers”, said Sharma.

Fore more details check our plans - http://www.thevisionworld.com/purchase

About WHMCS : WHMCS is a complete all-in-one client management, billing & support solution primarily designed for Web Hosts but also applicable to many other types of online businesses. Packed with features but with a core focus on remaining easy to use and customise, WHMCS enables you to easily and effectively manage your business while automating many routine tasks.

About Vision Helpdesk : Vision helpdesk is a web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them. It offers effective methods for managing Emails, Online Issue Tracking, Satellite Helpdesk, Robust e-Mail Parser, Anti-Spam, AJAX Based Rich User Interface, Pay Per Ticket Support, Multi-Language, Knowledgebase, Troubleshooting, News, Downloads, SLA, Escalations, Reports, Client Communication and much more.

5UWM2KZKFYCG

]]> http://www.thevisionworld.com/vision-helpdesk-offers-free-whmcs-billing-software.html/feed Vision Helpdesk’s WHMCS Modules http://www.thevisionworld.com/vision-helpdesk-whmcs-modules.html http://www.thevisionworld.com/vision-helpdesk-whmcs-modules.html#comments Wed, 30 Dec 2009 07:58:43 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1557 whmcsWHMCS Billing System — WHMCS is the complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses. Packed with features but with a core focus on remaining easy to use and customise, WHMCS enables you to easily and effectively manage your business. It also automates many routine tasks including invoicing, order provisioning, suspensions, and more.

Vision Helpdesk Integrates with WHMCS to offer 5 different modules –

A) Replacing WHMCS default Support module with Vision Support module

That is when clients log into whmcs and they click on submit ticket it will be sent to vision database that is support is completely handled by vision and whmcs is used for billing.

Check this for more details — http://www.thevisionworld.com/whmcs-billing-system-vision-helpdesk-login-share-integration.html

Click here to find steps to replace WHMCS default support with Vision Helpdesk Support Module

B) Paid Support / Per Ticket Billing Module

Vision Helpdesk integrates with WHMCS Billing Software to offer Paid Support feature, that means now you can add billing note to a ticket and create invoice right from your Vision helpdesk.

This feature is simple and does not require any technical knowledge, You need to provide your WHMCS database and Admin login details in Vision Helpdesk and your Vision Helpdesk turns in to Paid Support Helpdesk.Check this for more details –  http://www.thevisionworld.com/paid-support-whmcs-integration.html

C) Login Integration with WHMCS

Login Integration allows your users to bypass the login registration process for their support area. If enabled your users can use one common login details for login to WHMCS billing system and Vision Helpdesk.

D) Fetching fields from WHMCS into Vision Helpdesk

This allows Vision to pull client information (Package type, Server Ip, Domain name, Control Panel User & Password and more) from WHMCS enabling support staff to view client information in helpdesk whenever client post a ticket.

E) WHMCS Ticket Migration

If you are already using WHMCS for your support and wanted to use Vision — You can migrate your clients existing tickets in to Vision from WHMCS with our simple Migration Tool.

]]> http://www.thevisionworld.com/vision-helpdesk-whmcs-modules.html/feed New Client Portal Design Preview http://www.thevisionworld.com/new-client-portal-design-preview.html http://www.thevisionworld.com/new-client-portal-design-preview.html#comments Sun, 27 Dec 2009 07:34:55 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1546 Greetings!! I hope you all enjoyed X’mas..

With our next immediate upcoming release V2.4.12 we are introducing a completely new Client Portal design. We hope you like it.

The new client portal is clean and gives you more options to customize as per your website design. With our new client portal users will be able to create their own themes too - Add your own header / footer, change logo make css modifications and much more..

Below are some screenshoots of our new client portal design..

submit_ticket

A) Submit Ticket Screen

view_ticketsB) Ticket Listing Screen

The V2.4.12 is schedule to be released in first week of Jan 2010 or earlier.

We welcome your Comments / Suggestions / Feature Request — Feel free to comment this post with your thoughts about our new design..

We will keep posting more about the new version release - stay tuned.

]]> http://www.thevisionworld.com/new-client-portal-design-preview.html/feed Merry Christmas!! http://www.thevisionworld.com/merry-christmas.html http://www.thevisionworld.com/merry-christmas.html#comments Fri, 25 Dec 2009 06:32:13 +0000 Vision Helpdesk http://www.thevisionworld.com/?p=1542 May this Christmas end the present year on a cheerful note and make way for a fresh and bright new year. Here’s wishing you a Merry Christmas and a Happy New Year!

Support will be slow on Christmas Eve.

Our tech support is open on Christmas but expect slow support :)

Christmas Gift

Our Christmas Crazy sale is still on — Signup with coupon code XMAS50 and receive 50% discount on Vision Helpdesk Owned license.

http://www.thevisionworld.com/vision-helpdesk-crazzy-christmas-sale.html

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