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Customers said

  • 2c4f597

    Perfect help desk for our business! From long time we have been good for switching from outlook and traditional ways to some modern help desk system, we found Vision Helpdesk best fit for our business. It parse emails into tickets and allows our customers to reply from their email client just like they did it before. Additional we have all communication at one place and a staff portal were all staff can collaborate and solve tickets. A lot of time is saved. We are happy to recommend Vision Helpdesk, It offers nice features and at cheap price.

    Go Jane Amy DeVore Customer Service & Social Media Manager
  • nk

    We've been using Vision for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the past, shifting my choice from Kayako to Ubersmith and then finally to Vision helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it! I have never seen customer support to match. Our setup is heavily customized for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision, it's "we want this - okay, 30 minutes", and it's done! The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision team.

    NK Support Nick Keefen
  • 3bd9266

    Affordable Helpdesk Solution with all the fruit of the big players, After piloting over 8 of the most reputable help desk providers we settled with Vision Helpdesk. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure. Vision Helpdesk is fully featured with affordable pricing and great client support.  

    Autoexpert Consulting Group Pty Ltd Ryan Davis
  • 2321660

    Excellent Help Desk software with wonderful features. We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

    DBAMETRIX Solutions Gitesh Trivedi

Featured Customers

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Case Studies

see how customers use vision helpdesk

Gravesend Grammar School is a selective grammar school with academy status located in Gravesend, Kent, England. read more..

ThomasCook is being into the business of tours and travels for more than 173 years. No one can be as good holiday adviser as them. read more…

Cynetix Group Ltd is one of the leading IT industries. It is based in UK but it is operating in over 20 countries. read more..

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