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Custom fields allows you to extend helpdesk forms with additional fields.

Vision Helpdesk make custom field addition simple with its advance custom field addition mechanism — For adding custom fields you are absolutely not required to have any programming knowledge.

Example Vision helpdesk allows you to add custom fields while operations like –

• User Registration
• User Ticket Create
• Staff Ticket Create

Lets take an example; You want users to submit their Alternate email address while User Registration.

It’s easy to add Custom fields with Vision Helpdesk — You need to follow this steps -

Login as Admin >> In Left Settings Panel >> Select Custom Fields Tab

A) Add group

Group title : This is title for group
Group type : This is were you select User Registration
Display Order : Decides display order when you have multiple custome field groups.
Select domain/department : You can select Domain: Department to which this custom field group will be applied.

B) Add field

Add field will show you Tool box will various custom fields available — You can just click custom field that you wish to add; (In our case Alternate email address will need simple text box) Further it will allow you to add caption, Value, Data type etc,

Since Vision Helpdesk is designed using Ajax — adding custom fields becomes easy and faster — its really fun,  You can add as many custom fields in few minutes without any programming knowledge.