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Vision Helpdesk takes a simple approach to improve user visibility – It uses color codes to indicate various operations (like new ticket indication, overdue tickets, staff replied tickets, client reply and much more..)

Ticket Tree View and its color indicators :

Vision Helpdesk provides  tree view to categorize tickets Domain wise further each domain has various departments (Sales, Billing, Support etc) and next each department is break down with different ticket statuses (Open, Awaiting and Close).

We have used different colors for ticket queue statuses to indicate new tickets, overdue tickets and staff replied..

Green indicates — All tickets in a ticket queue are replied by staff.

Orange indicates — There are new tickets in a ticket queue.

Red indicates — There are overdue tickets in a ticket queue.

Ticket conversation and its color  indicators :

Vision helpdesk uses –

Red indicates — Client reply.

Blue indicates — Staff reply.

This makes it simple to read staff and client replies.

Ticket Listing and its color indicators :

When you have more than 10 tickets listed — subject, ticket id, department, due time  etc is not sufficient to make out tickets that are already replied, new tickets and overdue tickets. Vision Helpdesk use below color scheme to differentiate tickets.

Blue indicates — Staff replied ticket.

Yellow indicates — New ticket.

Red indicates — Overdue ticket that is non replied ticket.

Vision Helpdesk offers option to users to sort ticket listing too New tickets first old tickets last and vice a verse. Combined with color combinations ticket identification becomes quite simple.