Today we have released Vision Helpdesk V2.5.1 Beta Release — this includes fixing of some important bugs in V2.4.12 and several new features added.

Though its a Beta release - the only major feature added in Time Zone - so users can still upgrade to V2.5.1 beta as this will not cause any issues with your existing working — its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.5.1

• TimeZone — Now you can set TimeZone for each Company and Staff.
• View all ticket are other than close status.
• Display number of tickets on all status except close.
• Perldesk Migration

Bug fixes in V2.5.1

• Large Attachments Supported
• Software Info graph
• Login Integration Update
• WHMCS users created multiple times
• WHMCS view tickets domain wise
• Blank Tickets through Google Chrome
• Search option for Assigned User gives execution error
• Assigned User / New Tickets on Quick View ToDo List count differs
• Tickets not creating for To: Field having comma separated emails , Also CC, BCC.
• Client Report shows multiple entries for same email
• WHMCS Integration CSS problem
• Left panel listing messed on new department/domain
• Email Templates html not working
• Alert for HTML contents
• Preferences (General) domain change issue
• Pop3 and IMAP — mail queue not found issue

Change Log

You can find the list of files that were edited during version change V2.4.12 to V2.5.1.

http://thevisionworld.com/forums/index.php/topic,202.0.html

How to Upgrade to V2.5.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Today we have released Vision Helpdesk V2.4.12 Stable Release — this includes fixing of some important bugs in V2.4.10 and several new features added.

We recommend users to upgrade to V2.4.12

Features added in V2.4.12

• Ticket Views | Customize Ticket list columns.
• Ticket List Sorting.
• Left Panel | Domain Department Views.
• Search Domain / Departments / Ticket Status as you type on Left Panel.
• New Advance Web2.0 Client Portal and WHMCS Integration Design.
• Open all Ticket Post
• Quote a Ticket Reply
• SMS Alert support for ZeepMobile
• Recent Activity display count number can be changed
• Ticket Options Tab in Ticket Area is now replaced by Actions Tab with single click operations

Bug fixes in V2.4.12

• Auto Close Ticket Fixed.
• Store Attachments in Folder.
• Custom field error while adding radio button field.
• If Knowledgebase is disabled  - Knowledgebase suggestion removed from whmcs integration.
• Data posting ( example KB Article, Predefined reply, News ) compatible with Mod Security rules.
• New Ticket Alert missing Ticket Content.
• Error in Attachment execution for Ticket posts.
• Single quote issue (magic_quote_gpc off ) fixed for various options. (example Client Name can have single quote now, Department Name,  etc..)
• Language Insertion error.
• Quick view over due ticket count incorrect.
• Signature update issue

Change Log

You can find the list of files that were edited during version change V2.4.10 to V2.4.12.

http://thevisionworld.com/forums/index.php/topic,167.0.html

How to Upgrade to V2.4.12?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

How to switch to New Client Portal Design?

Login to our Client Poral >> Product and Services >> On your product >> Click on view details >> in Download Section download new_client_portal.zip

Ftp to your installation . (example if you have installed vision helpdesk on support folder of your domain — http://yourdomain.com/support/)

Upload files from new_client_portal.zip  to your support folder.

Note : With new client portal files it will disturb your existing client portal design header, footer which you need to customize it again as per your website design.

“themes/default” folder contains “header.php”, “footer.php” and “css” files for customization.

Two days back we released Vision Helpdesk V2.4.6 – you know how software development is Nothing is final.  Yes we left out some minor bugs in 2.4.6 which are now fixed in V2.4.8  The important was — the new WYSIWYG editor support for Google Chrome.

Change Log

You can find the list of files that were edited during version change V2.4.1 to V2.4.6 (This also includes fast backed intermediate releases V2.4.2 , V2.4.4 and V2.4.5)

http://thevisionworld.com/forums/index.php/topic,125.0.html

How to Upgrade to V2.4.8?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage

This path should be changed to — /public_html/support/manage

(In above example we assume ftp access is given from public_html folder and its sub folders.)

You may have noticed that we went much longer than usual to release this V2.4.6 bug fix update. We don’t regret of this fact because what matters is superior bug free version and we are thankful to everyone who have contributed to our bug list.

There is one more reason for delay — you may have noticed our new header on our website and our major change in pricing

Bug fixes in V2.4.6

• WYSIWYG Editor included in New Ticket, Reply Ticket, Signature, Email Templates, News Articles,  Knowledge base.
• Client portal design modified.
• Captcha Image mismatch for some server configurations.
• Ticket details in staff alert — Now the alert email includes additional details like Ticket id, Subject, Department, Priority, Status and Client name, Language and recipients.
• On staff deletion - their private messages sent to other staff could not be displayed.
• Username was not displayed in user registration email.
• Submit ticket on client portal use to add slashes.
• Edit reply button multi click use to open new edit windows creating issue for ticket post update.
• Mass action menu added for Search / Filters / label results listing page.
• Error while adding bugs in Vision Admin section.
• LTOR (Left To Right) field in Language added.
• Staff shows logged in even after they have logged out.
• Forget password email does not work for Staff.
• When disable the knowledge base at the client portal it still remains in the ticket creation section. When a client create a ticket the knowledge base suggestion box still remains.
• When a user mails for the first time the reply mail does not contain the display name of the email queue.
• Html formating supported for Auto responder and other email templates.
• No none option for labels in mass ticket options.
• Firefox 3.5.x hover over mail envelop not working.
• Label allows to add space.
• Multiple Labels for a ticket not allowed.
• Remove labels in reply ticket not allowed.
• Remove labels in mass action not allowed.
• Display labels in ticket subject not allowed.
• Scrap clear setting not available.
• Due time cannot be entered in hrs.
• Improved Ajax system for faster ticket operations.
• Radio button and checkbox not working on clicking text
• Admin >> Diagnostics >> Active sessions didn’t show Admin/Staff names.
• Parser log not displayed page wise.
• Parser log does not display emails those failed while parsing.
• When SMTP set for sending emails the from name is messed for emails in outlook or outlook express.

Change Log

You can find the list of files that were edited during version change V2.4.1 to V2.4.6 (This also includes fast backed intermediate releases V2.4.2 , V2.4.4 and V2.4.5)

http://thevisionworld.com/forums/index.php/topic,124.0.html

How to Upgrade to V2.4.6?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage

This path should be changed to — /public_html/support/manage

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Vision Helpdesk V2.3.2 was major release with SMS Alert, 3rd party integration (blesta / clientexec) and much more — now we are ready with more new features with our V2.4.1 beta release.

Vision Helpdesk V2.4.1 not just includes fixing of some important bugs in V2.3.2 but also includes most request features “Pre  and Post Parser“.

Features added in Vision Helpdesk 2.4.1

• Pre and Post Parser
• Catch-all emails — A Catch-all for email, usually refers to a mailbox on a domain that will “catch all” of the emails addressed to the domain that do not exist in the mail server. Configuring a catch-all address can help avoid losing emails due to misspelling. The Catch-all feature allows you to enter regular expressions to match patterns in the addresses of incoming e-mail messages and route the emails to destination email queue.
  
• Advance user / client management ( A slick design with bundle of operations for add / edit / delete users, The new design gives option to carry mass action over list of users - ban / remove ban, change users group, change users SLA,  and so on.)
• Delete emails / leave a email copy option for POP3 & IMAP accounts.
• Mail queue disable option.
• Add Break lines in Mail Parser.
  

Bug fixes in V2.4.1

• No attachment received in client email — This is fixed now, clients can receive email attachments in their email clients.
• Query optimization for Quick search, Reports, Filters and Advance search.
• Report generation “Error in execution” fixed.
• Client portal user registration bug fixed.
• Language if set default will not allow users to change language on client portal  — this is fixed now. Now vision helpdesk allows you to set default language for  client portal and also visitors can change language from language drop down.
• While editing ticket properties like user email it used to change email for all tickets that were opened with particular email that is being changed. Now with V2.4.1 the email change will be limited to the ticket for which email is being changed. (If the new email that is being added does not exist in user list it will get auto registered)
• While adding note few characters (example ‘+’ or single quote or < ) were not displayed.
• Some characters (example single quote ) in tickets restricted viewing ticket.

Change Log

You can find the list of files that were edited during version change V2.3.2 to V2.4.1 beta

http://thevisionworld.com/forums/index.php/topic,106.0.html

How to Upgrade to V2.4.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Today we have released Vision Helpdesk V2.3.2 Stable Release — this includes fixing of some important bugs in V2.2.4 and several new features added.

We recommend users to upgrade to V2.3.2

Features added in Vision Helpdesk 2.3.2

• SMS Alert Plugin (Clickatell / 2SMS supported )
• Login Integration Client Exec
• Login Integartion for Blesta Billing System
• Paid Support | Ticket Pay Module Integration with  Blesta Billing System
• Default Language Setting for client portal
• New Actions Menu on Tickets — includes short cut for ( Delete Ticket, Ban User, Report Spam, Ban and Delete User, Export Ticket as PDF, Print Ticket, Merge Tickets, Add note, Add billing note, Set due time, Properties edit )
• Improved Staff Group Settings Staff access can be restricted to various functions and levels.

Bug fixes in V2.3.2

• Query optimization for quick view recent activity.
• On client portal clients ticket post were not sorted correctly.
• Closed or tickets in other than open status sorted by last activity. (This makes easy to locate what ticket was replied latest.)
• Vision Auto updates extra field added i.e destination folder (this is used to track what folder vision is installed and which files need to be updated.)
• WHMCS Integration >> Enable Custom fields were not working - this is fixed now.
• If registration required was set for mail queue it failed to send email user  saying that your are not registered, this is fixed now.
• Staff Group used to remain default even after its changed.
• WHMCS support module integration display issues fixed.
• Cerberus Migration had some bugs this is fixed now.
• WHMCS migration had some bugs this is fixed now.

Minor Changes

• Login Integartion named as Integartion in Admin >> Settings
• Queue Overrides changed to Queue titles

Change Log

You can find the list of files that were edited during version change V2.2.4 to V2.3.2

http://thevisionworld.com/forums/index.php/topic,64.0.html

How to Upgrade to V2.3.2?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Today we have released Vision Helpdesk V2.2.4 Release — this includes fixing of some important bugs in V2.2.2  and API support included.

We recommend users to upgrade to V2.2.4

Features added in Vision Helpdesk 2.2.4

• Vision Helpdesk API’s Released.

Smart Vision V1.1.0 released — Previously Smart Vision supported Vision Helpdesk V1.2  now we have API’s for Vision Helpdesk 2.x thus supporting Smart Vision.

Bug fixes in V2.2.4

• On upgrading from V2.1.1 to V2.2.2 Title bar still shows V2.0.0 version
• Iconv related bugs fixed (Some non UTF-8 Characters were not displaying correct in ticket and emails)
• Auto Save Reply fixed.

Change Log

You can find the list of files that were edited during version change V2.2.2 to V2.2.4

http://thevisionworld.com/forums/index.php/topic,47.0.html

How to Upgrade to V2.2.4?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.

Today we have released Vision Helpdesk V2.2.2 Release — this includes fixing of some important bugs in V2.1.1  and added new features..

Features added in Vision Helpdesk 2.2.2

• Two Way Email Parsing
• Migration of WHMCS tickets to Vision Helpdesk
• Migration from Cerberus to Vision Helpdesk
• Open Ticket in New Tab is now supported

Bug fixes in V2.2.2

• Error while attachment download from client side
• Kayako Support Suite Migration to Vision Helpdesk
• Kayako3.x Migration to Vision Helpdesk
• Spam Plugin
• Right Plugin Panel is blank after new installation

Change Log

You can find the list of files that were edited during version change V2.1.1 to V2.2.2

http://thevisionworld.com/forums/index.php/topic,38.0.html

How to Upgrade to V2.2.2?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.

Today we have released Vision Helpdesk V2.1.1 Release — this includes fixing of some important bugs in V2.0.0  and added new features..

Features added in Vision Helpdesk 2.1.1

• Anti-Spam Plug-in
• ICONV support in Mail parser
• Login Integration for PHPLicengine
• Login Integration for Joomla
• Persian Language support

Bug fixes in V2.1.1

• Kayako Support Suite Migration to Vision Helpdesk — After Migration posts were blank
• V1.2 migration to v2.0.0 migration — Ticket creation date was set wrong after migration.
• Staff shows logged in even after they have logged out.
• Removed dead link for online staff click
• On department or status change left panel refresh added.
• Alert check department wise for staff
• Staff user name and email address unique check added in MyVision >> Profile >> Edit.
• Company / Department sorting in display like Staff Access etc.
• Overdue ticket count on quick view corrected.
• Mail queue restriction for domain admin (Domain admin cannot edit other domains mailqueue)
• Domain Admins were not able to edit self .
• Domain Admin was able to delete other Domains Admin/Staff.
• Staff user name was not unique.
• Staff could not be  distinguish between same full name staff (i.e two staff with same full name we not able to distinguished )

How to Upgrade to V2.1.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.

The culmination of  one year work by our development team, Vision Helpdesk 2.0 Stable Version is now available.

Vision Helpdesk 2.0.0 Stable

Vision Helpdesk 2.0 is about High Speed Performance,  Security,  Reliability, Scalability,  Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface.

Ajax Based — Lightning Speed Interface

The first thing you’ll notice about 2.0 is its new Lightning Speed Interface. From the top down, we’ve listened to your feedback and thought deeply about the design and the result is a Vision Helpdesk that’s just plain faster. Nearly every task you do on your Helpdesk will take fewer clicks and be faster in 2.0 than it did in a previous version.

A major challenge while designing online softwares is the page reload time - for all operations that you do (may be its submitting form or clicking event etc) requires communication between server and reloading the complete page to display the results.

We have used AJAX (Asynchronous JavaScript and XML) to overcome the complete page reloading issue, AJAX is a web development technique used for creating interactive web applications. AJAX makes your pages feel more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This way it increases the web page’s interactivity, speed, functionality, and usability.

Ajax contributes –

• User-experience improvement
• Decreasing user delay
• Decrease in bandwidth usage
• High speed results

Satellite Helpdesk — Manage Multiple Companies

Next thing that you’ll notice Improved Satellite Helpdesk  Feature (Managing one or more company support under single helpdesk ) Vision Helpdesk pioneers to implement true satellite helpdesk feature — With Vision 2.0 we have introduced Staff Access Control that gives hierarchical control over access rights to staff and admins.. The system has Super Admin on top level followed by Domain Admins at middle and Staff at bottom level..

Paid Support — Bill your customers from Vision Helpdesk

Digging further you’ll find the complete new feature that is Paid Support — We know its everyone’s deep dark wish to have ability to bill customers from helpdesk software. Vision Helpdesk makes your wish complete by integrating with top class Billing Software — WHMCS.

Vision Helpdesk integrates with WHMCS Billing Software to offer Paid Support feature, that means now you can add billing note to a ticket and create invoice right from your Vision helpdesk. If you are thinking the integration will be complex — then delete the thought!! Trust me you don’t need any coding knowledge it’s just matter of adding your whmcs details in vision helpdesk and your vision helpdesk is ready to bill your customers

Plug-in Architecture

Another interesting and complete new feature is Plugin Architecture — Vision2.0 offer Plug-in architecture that allows users to enable / disable several features.  Plug-in frameworks help to handle complexity, simplify application configuration and deployment, and enable users or third parties to easily enhance existing applications with self-developed modules without having access to the whole source code.

Currently Vision2.0 includes Plug-in’s like –

• Scrap Book
• Quick Links
• Email Alerts
• Favorites
• Calendar
• Antivirus
• Address Book
• Online Staff

Our development team is working further on this feature  to implement more and more easy methods for third parties to develop their own code and plug-in to vision helpdesk.. In next upcoming version of Vision you will get a better test of this feature.

Robust e-Mail Parser

Robust e-Mail Parser — We have redesigned Vision2.0 mail parser to accommodate various email parsing functions, here is the feature list of V2 parser..

• Ticket Creation
• Email Detection
• Auto-assign Tickets to departments
• Auto Responder
• Infinite Auto responder Loop Control
• Break Line Detection
• File Attachments
• Follows RFC Standards
• E-Mail Banning
• Users Ticket Creation
• Accepts E-mail Piping input
• Supports text and Multi-Part eMail messages
• Blocks executable scripts through emails
• eMail Parser Log and more…

SLA & Ticket Escalation Management

Improved SLA Management & Escalation Support – This time we have comeup with complete new clean method to manage SLA in helpdesk — Vision 2.0 SLA management system is more acurate and provides a transparent reports to Admin / Staff and clients.. We have simplified the concept such that even a novice user can setup SLA ..

Advance Graphical Reports

More Graphical Reports & Staff Performance Reports — With the help of rich GUI including charts, figures & table of contents - Vision generates accurate report on run time for —

• Last 7 days staff activity (Matrix Report)
• Monthy Staff Work Activity (Statistics)
• Monthly Staff  Performance (Scale / Point Graph)
• Monthly Staff SLA Record (Pie Chart)
• Annual Ticket Bar Graph Report
• Work Report
• SLA Report
• Response Report
• Performance Report
• Client Tickets and Billing Report

Self Help Tools

Advance Self Help Tools ( Knowledge Base | Downloads | Predefined | News | Troubleshoot) — Vision2.0 offers fast and simple tools to manage self help.

Migrate From other Helpdesk to Vision Helpdesk

Helpdesk Migration Tool – Vision 2.0 supports Migration Tool for Kayako Support Suite 3.x version — Migration from Kayako to Vision Helpdesk is seamless and takes just 3 steps.. Migration for other helpdesk like Cerberus, Support Trio and WHMCS will be included in next immediate 2.1 release.

The feature list is long and the post will become epic if I start writing each and every feature — I have explained each feature in my other posts, Below listed is list of urls for your reference –

• Wide Screen | Large Work Space
• Color indications to improve user visibility
• Staff Access Control
• Email Templates
• Faster Ticket Operations
• SMTP an alternative to PHP’s mail() function
• Multiple Personalities with Multiple Signatures
• Customized Tool Bar
• No Pagination for Ticket Replies
• Ticket Statuses | Priorities | Flags | Labels | Filters
• Tree View Ticket categorization
• Database Maintenance
• Improved & Faster Custom Fields creation tool
• Common Admin & Staff Login
• Evaluating Staff Performance
• Improved Private Messaging and much more…

You can find a complete feature list at –

http://www.thevisionworld.com/vision-helpdesk/key-features

Vision Helpdesk Quick Links

Vision Helpdesk Online Demo

http://www.thevisionworld.com/vision-helpdesk/online-demo

Vision Helpdesk One Month Free Evaluation Version

http://www.thevisionworld.com/purchase

Limited Time Offer for Vision Helpdesk 2.0 Owned License  —

50% Off on Vision 2.0 Owned License

Please use coupon code:  cheers

What’s Next ?

Our development team is too fierce to rest on its laurels — every improvement just whets our appetite for more. And more is coming.. we will publish road map for next upcoming version in coming few days..

Thank you for your time We sincerely hope this new version of Vision Helpdesk helps you to offer top notch support to your customer’s.