SMS (Short Message Service) is considered to be one of the most instant, real time, reliable and broadly available communication means. SMS supports national and international roaming. This means that you can send short messages to any other GSM mobile user around the world. With the PCS networks based on all the three technologies, GSM, CDMA and TDMA supporting SMS, SMS is more or less a universal mobile data service.

Vision Helpdesk SMS Alert Plugin allows staff to receive ticket alerts on their mobile phones. They can receive updates on helpdesk activity even if they have not logged in to helpdesk.

Vision Helpdesk Alert system allows you and your staff to select events (New Ticket, Ticket Reply, etc..) for which they want to receive SMS Alerts.  Further it allows you to filter event for specific Department / Ticket Status  ( Open /Awaiting/ Close etc.)

Currently we support Clickatell.com and 2SMS.com SMS gateways.

User can signup at Clickatell or 2SMS and update those login details in your Vision helpdesk.

SPAM is not just a pain but a serious security risk..

Everyone knows how e-Mail Spam can cause serious security and resource risks to an organization’s infrastructure: clogging mailboxes, defrauding recipients, overloading systems, reducing employee productivity and much more..

Vision Helpdesk does not tolerate SPAM!!

Vision Helpdesk integrates with Mollom (A tough nut for spam) - to combat spam e-mails.

Mollom is a well thought Anti-Spam system. It provides a one stop solution for all spam  problems – It is a web service that helps you identify content quality.

Mollom provides a quality score, based on automated content-analysis techniques, for each email content sent to Mollom for analysis. This makes it possible to ignore or reject low-quality or offensive emails..

Multi-lingual - Mollom stops spam and unwanted content in all languages.

To read about more on Mollom features click here

How does Mollom work with Vision Helpdesk?

Whenever email arrives at Vision email Parser it forwards the email content to Mollom for analyzing quality of content posted in email. Mollom specifically tries to determine whether this content is unwanted - i.e. “spam” - or desirable - i.e. “ham.”  If Mollom is not certain, it will return an “unsure,” Mollom avoids incorrectly classifying legitimate contributions as spam.

It effectively eliminates the need to moderate messages that Mollom decides to block since they are unlikely to have come from legitimate users.

How to enable/disable Mollom Plugin in Vision Helpdesk?

You can login to Admin Area >> Plugin >> Manage Plugins >> You can enable or disable Mollom plugin for your vision helpdesk.

For enabling this plugin you will be prompted for Mollom login credentials — You can register at Mollom website.

Does Vision Helpdesk charge anything for this Plugin?

Absolutely NO, Mollom Anti-Spam Plugin is free!! To use this plug-in you need to be registered with Mollom (Its a free service ) — click here to register with Mollom