The major challenge while designing Satellite Helpdesk was creating a logical seperation between multiple company data and on top of it an access control system that will allocate/restrict privileges to staff. Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized in to three main categories – Vision Helpdesk Staff Access Control System Super Admin [...]
Below video shows how to Add Staff and assign them companies and departments access.
With Vision Helpdesk Staff and Admin users can create the Left Panel and Ticket Listing Views, i.e In Left Panel change Companies and Department display sequence, Similarly the ticket listing can be customized – Staff can add or remove various columns in Ticket Listing. Vision Helpdesk Views feature gives freedom for Staff users to see [...]
The idea of having common signature for all departments sounds less cool We know it’s everyone’s deep dark wish to have helpdesk system supporting multiple personalities (that is ability to create different signatures for various departments – Sales / Billing / Support and further to have different signature for different companies in multi-domain environment ) [...]
Below video shows how you can sort ticket listing in Vision Helpdesk.
With Vision Helpdesk you can set up email alerts for various events – Email Alerts are instant alerts sent to your email that keeps you updated on various activities in your Vision helpdesk. Various Actions / Events New ticket New client reply New staff reply Department changed New note New billing entry Ticket flagged Ticket [...]
Save ticket reply once and use anytime later that is Predefined ticket reply – Vision Helpdesk allows you to categorized predefined replies thus making it simple for searching replies while solving tickets. Its useful if you get asked the same questions repeatedly via support tickets. With a predefined reply, this can be loaded into the [...]
Vision Helpdesk allows Staff or Admin users to Manage their profile i.e Edit User Name, Change Password, Add Contact No, Sound Alert, Login Session Time, Set Time Zone etc. Below video shows how to manage Staff or Admin Profile.
Free Vision Helpdesk
We are happy to offer FREE Vision Helpdesk Software to registered charities and open-source projects.
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Vision Helpdesk in Pictures!!
Affiliate Program
Make Money by referring clients to Vision Helpdesk.
Refer a client for --
Leased Plan You Earn $20 per sign up.
Owned Plan You Earn $50 per sign up.
Do the Math..
If you refer 20 Owned plan clients in a month You Earn $50 x 20 = $1000
Addon Scripts
Help your clients while you are on MOVE!! with Vision Helpdesk Mobile Version
