SALES : Archive for the ‘Vision Helpdesk Videos’ Category
Young Guns at Vision Helpdesk
Watch above video to know Vision Helpdesk V3 Team – who are working really hard and are excited to bring the most advance Vision Helpdesk V3 – Next Generation Helpdesk in the market.
Vision Helpdesk will be Exhibiting at HostingCon 2011, San Diego, CA. If you are attending Hosting Con this year in August, Please stop by booth #731 and pick up Vision Helpdesk V3 T-shirt..
This video shows how to add files in Download section which can be used further by clients and even staff can add attachments right away from Downloads section and include it in their ticket reply,
Knowledgebase in Vision Helpdesk is best self help tool that allows your clients to refer various articles category wise.
Also when client submits tickets based on their subject string Vision helpdesk shows them relevant knowledgebase articles
available and that clients can refer before posting a ticket.
Similarly Staff’s can add Knowledgebase articles in ticket reply while replying a ticket.
Troubleshoot is nothing but to isolate the source of a problem and fix it, typically through a process of elimination whereby possible sources of the problem are investigated and eliminated beginning with the most obvious or easiest problem to fix.
Vision Helpdesk allows you to add troubleshoot help on your client portals – that can help your clients to solve their problems on their own thus reducing the support tickets on your helpdesk.
This video shows how to add news articles in Vision Helpdesk.
Custom fields allows you to extend helpdesk forms with additional fields.
Vision Helpdesk make custom field addition simple with its advance custom field addition mechanism — For adding custom fields you are absolutely not required to have any programming knowledge.
Example Vision helpdesk allows you to add custom fields while operations like –
- User Registration
- User Ticket Create
- Staff Ticket Create
Below video shows how to create and manage Ticket Status, Flags and Priorities in Vision Helpdesk.
Ticket Statuses
To make ticket categorization simple Vision Helpdesk uses ticket status. Each ticket has a status example (Open, Awating and Close ) Admin can create custom ticket statuses for his or her own convenience.
Each status has a meaning – like Open indicates issues is unresolved, Awaiting — Staff has replied to ticket and waiting for clients answer and Close — Issues is resolved.
Ticket Priorities
Tickets can also be categorized based on its priority set by end-user. Priority is simple notation that tells about urgency level of a ticket.
Admin has an option to create new priorities as per their convenience — they can select different color for priorities indication. (Example Red colour indicates emergency and so on.)
Ticket Flags
Ticket Flag is again used to mark tickets for various purposes. Example You can make red flag to indicate very imp ticket, or blue flag to indicate reboot ticket etc.
Your server does not support PHP mail() function ? don’t worry Vision Helpdesk allows you to choose alternate SMTP server to send email reply’s to your clients.
By default Vision Helpdesk uses PHP mail() function to send email reply to client tickets, for some reason you want alternate method to send outgoing emails then you can setup SMTP settings in Settings Tab >> Preferences >> SMTP
This SMTP setting allows Vision Helpdesk to bypass the PHP mail() function and send email directly to an SMTP server. The module supports SMTP authentication and can even connect to servers using SSL if supported by PHP.
Below video shows how to add new user, edit user profile and perform mass action on users.
Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized in to three main categories –
Super Admin
There is only one super admin in vision helpdesk system that has a complete access to system.
Domain Admin
Domain Admin is a staff that has admin access to particular domain. Domain Admin is created by Super Admin.
Staff User
Staff users can be created by domain admin and super admin.
Below video shows how to create Domain Admins and Restrict their Admin Settings Access Rights.
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