This video shows how to add files in Download section which can be used further by clients and even staff can add attachments right away from Downloads section and include it in their ticket reply,
Knowledgebase in Vision Helpdesk is best self help tool that allows your clients to refer various articles category wise. Also when client submits tickets based on their subject string Vision helpdesk shows them relevant knowledgebase articles available and that clients can refer before posting a ticket. Similarly Staff’s can add Knowledgebase articles in ticket reply [...]
Troubleshoot is nothing but to isolate the source of a problem and fix it, typically through a process of elimination whereby possible sources of the problem are investigated and eliminated beginning with the most obvious or easiest problem to fix. Vision Helpdesk allows you to add troubleshoot help on your client portals – that can [...]
This video shows how to add news articles in Vision Helpdesk.
Custom fields allows you to extend helpdesk forms with additional fields. Vision Helpdesk make custom field addition simple with its advance custom field addition mechanism — For adding custom fields you are absolutely not required to have any programming knowledge. Example Vision helpdesk allows you to add custom fields while operations like – User Registration [...]
Your server does not support PHP mail() function ? don’t worry Vision Helpdesk allows you to choose alternate SMTP server to send email reply’s to your clients. By default Vision Helpdesk uses PHP mail() function to send email reply to client tickets, for some reason you want alternate method to send outgoing emails then you [...]
Below video shows how to add new user, edit user profile and perform mass action on users.
Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized in to three main categories – Super Admin There is only one super admin in vision helpdesk system that has a complete access to system. Domain Admin Domain Admin is a staff that has admin access to particular domain. Domain Admin is created by [...]
The major challange while designing satellite helpdesk was creating a logical seperation between multiple company data and on top of it an access control system that will allocate/restrict privileges to staff. Vision Helpdesk offers extremely flexible, fine-grained privilege system it is categorized in to three main categories – Vision Helpdesk Staff Access Control System Super Admin [...]
Connect with us:
Vision Helpdesk in Pictures!!
Affiliate Program
Make Money by referring clients to Vision Helpdesk.
Refer a client for --
Leased Plan You Earn $20 per sign up.
Owned Plan You Earn $50 per sign up.
Do the Math..
If you refer 20 Owned plan clients in a month You Earn $50 x 20 = $1000
Addon Scripts
Help your clients while you are on MOVE!! with Vision Helpdesk Mobile Version
