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Archive for the ‘Vision Helpdesk API’ Category
View Tickets – Department and Status wise Action Command / Operation : status_tickets This command is use for fetching Ticket List Department & Status Wise.
Attributes
- operation — Command to be executed
- name — Vision helpdesk staff user should be here
- passw — Vision helpdesk staff password should be here
- pageno — Ticket listing page no for page wise display (Default 0 for first page)
- ticket_count — Number of tickets to be fetched per page
- department — Department id ( You can fetch department id from All Departments API – ’0′ for all departments.)
- status — status id from All Statuses API“
Example Commands
- $postData["operation"]=’status_tickets;
- $postData["name"]=’demo’;
- $postData["passw"]=’demo’;
- $postData["pageno"]=’0′;
- $postData["ticket_count"]=’20′;
- $postData["department"]=’1′;
- $postData["status"]=’1′;
Return values
- On success returns XML data of
# Tkid (Primary Key)
# TicketId
# Domain_Name
# Department_Name
# Subject
# Priority
# Last_Activity
# Due_Time
# Flag
# Status
# Owner
# Client_Name
# Client_Email
# Ticket_Posts(Number of Replies)
# Receive_Date
# Last_Replier
# Language
# Attachments(Number of Attachments)
- On failure returns Result not found
- On error returns error message
Vision Helpdesk API Example Usage
Please click here
View All Tickets Action Command / Operation : view_all_tickets This command is use for fetching Ticket List except closed tickets.
Attributes
- operation — Command to be executed
- name — Vision helpdesk staff user should be here
- passw — Vision helpdesk staff password should be here
- pageno — Ticket listing page no for page wise display (Default 0 for first page)
- ticket_count — Number of tickets to be fetched per page
Example Commands
- $postData["operation"]=’view_all_tickets;
- $postData["name"]=’demo’;
- $postData["passw"]=’demo’;
- $postData["pageno"]=’0′;
- $postData["ticket_count"]=’20′;
Return values
- On success returns XML data of
# Tkid (Primary Key)
# TicketId
# Domain_Name
# Department_Name
# Subject
# Priority
# Last_Activity
# Due_Time
# Flag
# Status
# Owner
# Client_Name
# Client_Email
# Ticket_Posts(Number of Replies)
# Receive_Date
# Last_Replier
# Language
# Attachments(Number of Attachments)
- On failure returns Result not found
- On error returns error message
Vision Helpdesk API Example Usage
Please click here
All Priorities Action Command / Operation : get_priorities This command is use for fetching Ticket Priorities.
Attributes
- operation — Command to be executed
- name — Vision helpdesk staff user should be here
- passw — Vision helpdesk staff password should be here
Example Commands
- $postData["operation"]=’get_priorities’;
- $postData["name"]=’demo’;
- $postData["passw"]=’demo’;
Return values
- On success returns XML data of Priority Names and Priority Id’s.
- On failure returns No Details
- On error returns error message
Vision Helpdesk API Example Usage
Please click here
All Statuses Action Command / Operation : get_statuses This command is use for fetching Ticket Status List.
Attributes
- operation — Command to be executed
- name — Vision helpdesk staff user should be here
- passw — Vision helpdesk staff password should be here
Example Commands
- $postData["operation"]=’get_statuses’;
- $postData["name"]=’demo’;
- $postData["passw"]=’demo’;
Return values
- On success returns XML data of Status Names and Status Id’s.
- On failure returns No Details
- On error returns error message
Vision Helpdesk API Example Usage
Please click here
All Departments Action Command / Operation : all_departments This command is use for fetching Department List.
Attributes
- operation — Command to be executed
- name — Vision helpdesk staff user should be here
- passw — Vision helpdesk staff password should be here
Example Commands
- $postData["operation"]=’all_departments’;
- $postData["name"]=’demo’;
- $postData["passw"]=’demo’;
Return values
- On success returns XML data of Domain Name, Department Name and Department Id.
- On failure returns No Details
- On error returns error message
Vision Helpdesk API Example Usage
Please click here
All Domains Action Command / Operation : all_domains This command is use for fetching Domain List.
Attributes
- operation — Command to be executed
- name — Vision helpdesk staff user should be here
- passw — Vision helpdesk staff password should be here
Example Commands
- $postData["operation"]=’all_domains’;
- $postData["name"]=’demo’;
- $postData["passw"]=’demo’;
Return values
- On success returns XML data of Domain Names and Domain Id.
- On failure returns No Details
- On error returns error message
Vision Helpdesk API Example Usage
Please click here
Online Staff Action Command / Operation : online_staff This command is use for fetching staff list that is currently online.
Attributes
- operation — Command to be executed
- name — Vision helpdesk staff user should be here
- passw — Vision helpdesk staff password should be here
Example Commands
- $postData["operation"]=’online_staff’;
- $postData["name"]=’demo’;
- $postData["passw"]=’demo’;
Return values
- On success returns XML data of Staff List having Staff Name and Staff Id.
- On failure returns NO DETAILS
- On error returns error message
Vision Helpdesk API Example Usage
Please click here
Ticket Queue Action Command / Operation : ticket_queue This command is use for fetching Domains, Departments and Status queues along with number of tickets in each status. (This is nothing but the way left panel looks)
Attributes
- operation — Command to be executed
- name — Vision helpdesk staff user should be here
- passw — Vision helpdesk staff password should be here
Example Commands
- $postData["operation"]=’ticket_queue’;
- $postData["name"]=’demo’;
- $postData["passw"]=’demo’;
Return values
- On success returns XML data of Domains, Departments and their respective statuses and number of tickets in each status queue.
- On failure returns NO DEPARTMENTS ASSIGNED TO STAFF
- On error returns error message
Vision Helpdesk API Example Usage
Please click here
Staff Login Check Action Command / Operation : staff_login This command is use for staff authentication.
Attributes
- operation — Command to be executed
- name — Vision helpdesk staff user should be here
- passw — Vision helpdesk staff password should be here
Example Commands
- $postData["operation"]=’staff_login’;
- $postData["name"]=’demo’;
- $postData["passw"]=’demo’;
Return Values
- On success returns true
- On failure returns invalid user name or password
- On error returns error message
Vision Helpdesk API Example Usage
Please click here
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