View Tickets – Department and Status wise Action Command / Operation : status_tickets This command is use for fetching Ticket List Department & Status Wise. Attributes operation — Command to be executed name — Vision helpdesk staff user should be here passw — Vision helpdesk staff password should be here pageno — Ticket listing page [...]
View All Tickets Action Command / Operation : view_all_tickets This command is use for fetching Ticket List except closed tickets. Attributes operation — Command to be executed name — Vision helpdesk staff user should be here passw — Vision helpdesk staff password should be here pageno — Ticket listing page no for page wise display [...]
All Priorities Action Command / Operation : get_priorities This command is use for fetching Ticket Priorities. Attributes operation — Command to be executed name — Vision helpdesk staff user should be here passw — Vision helpdesk staff password should be here Example Commands $postData["operation"]=’get_priorities’; $postData["name"]=’demo’; $postData["passw"]=’demo’; Return values On success returns XML data of Priority [...]
All Statuses Action Command / Operation : get_statuses This command is use for fetching Ticket Status List. Attributes operation — Command to be executed name — Vision helpdesk staff user should be here passw — Vision helpdesk staff password should be here Example Commands $postData["operation"]=’get_statuses’; $postData["name"]=’demo’; $postData["passw"]=’demo’; Return values On success returns XML data of [...]
All Departments Action Command / Operation : all_departments This command is use for fetching Department List. Attributes operation — Command to be executed name — Vision helpdesk staff user should be here passw — Vision helpdesk staff password should be here Example Commands $postData["operation"]=’all_departments’; $postData["name"]=’demo’; $postData["passw"]=’demo’; Return values On success returns XML data of Domain [...]
All Domains Action Command / Operation : all_domains This command is use for fetching Domain List. Attributes operation — Command to be executed name — Vision helpdesk staff user should be here passw — Vision helpdesk staff password should be here Example Commands $postData["operation"]=’all_domains’; $postData["name"]=’demo’; $postData["passw"]=’demo’; Return values On success returns XML data of Domain [...]
Online Staff Action Command / Operation : online_staff This command is use for fetching staff list that is currently online. Attributes operation — Command to be executed name — Vision helpdesk staff user should be here passw — Vision helpdesk staff password should be here Example Commands $postData["operation"]=’online_staff’; $postData["name"]=’demo’; $postData["passw"]=’demo’; Return values On success returns XML [...]
Ticket Queue Action Command / Operation : ticket_queue This command is use for fetching Domains, Departments and Status queues along with number of tickets in each status. (This is nothing but the way left panel looks) Attributes operation — Command to be executed name — Vision helpdesk staff user should be here passw — Vision helpdesk [...]
Staff Login Check Action Command / Operation : staff_login This command is use for staff authentication. Attributes operation — Command to be executed name — Vision helpdesk staff user should be here passw — Vision helpdesk staff password should be here Example Commands $postData["operation"]=’staff_login’; $postData["name"]=’demo’; $postData["passw"]=’demo’; Return Values On success returns true On failure returns invalid [...]
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