Vision Helpdesk Features

Advance Billing Module | Pay Per Ticket | Pre Paid Billing | Paid Support | Auto Billing Time Tracker

On July 27, 2010, in Vision Helpdesk Features, by Vision Helpdesk
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Vision Helpdesk V2.7.2 stable release includes the long awaited Advance Billing Module — the feature allows you to offer Paid Support to your customers – that is you can bill your customers ticket with various options — a) Per Ticket b) Per Minute c) Per hour etc. The feature also allows you to configure Pre [...]

Time Zone

On February 26, 2010, in Vision Helpdesk Features, by Vision Helpdesk
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Vision Helpdesk allows you to manage Support for multiple companies and its possible that you have companies located in different countries or in other words each company may have its own working schedule or different timezones. The another important factor is you may have Staff working from remote locations with different timezones. We have added [...]

WYSIWYG Editor — What You See Is What You Get!

On December 12, 2009, in Vision Helpdesk Features, by Vision Helpdesk
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Vision Helpdesk now support — WYSIWYG Editor ( What You See Is What You Get) What is WYSIWYG ? WYSIWYG implies a user interface that allows the user to view something very similar to the end result while the document is being created. In general WYSIWYG implies the ability to directly manipulate the layout of [...]

Anonymous Free End User Support for your Reseller | VPS | Dedicated clients using Vision Helpdesk

On November 25, 2009, in Vision Helpdesk Features, by Vision Helpdesk
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Vision Helpdesk is a leading web-based helpdesk software, it comes with a unique “Satellite Helpdesk Feature“.  This feature allows users to manage support for multiple companies from single place.. The Satellite feature along with Ajax implementation extends Vision’s scalability from single company support to multiple company support management. Vision helpdesk can be configured for different [...]

Vision Helpdesk Client Portal Showcase

On November 17, 2009, in Vision Helpdesk Features, by Vision Helpdesk
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Vision helpdesk is flexible and allows users to customize their client portal – How to customize Vision helpdesk Client Portal? Here are the files that can be edited – You can edit header.php & footer.php to include your website header and footer. You can also edit css/style.css file. If you want to add new links [...]

SMS Alert Plugin

On October 10, 2009, in Announcements, Vision Helpdesk Features, Vision Helpdesk Plug-in's, by Vision Helpdesk
2

SMS (Short Message Service) is considered to be one of the most instant, real time, reliable and broadly available communication means. SMS supports national and international roaming. This means that you can send short messages to any other GSM mobile user around the world. With the PCS networks based on all the three technologies, GSM, [...]

Paid Support | Ticket Pay | Blesta Integration

On October 10, 2009, in Announcements, Vision Helpdesk Features, by Vision Helpdesk
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Vision Helpesk now supports Pay Per Ticket | Paid Support module for Blesta Billing System too. Vision Helpdesk integrates with Blesta Billing Software to offer Paid Support feature, that means now you can add billing note to a ticket and create invoice right from your Vision helpdesk. This feature is simple and does not require [...]

Two Way Email Parsing

On September 15, 2009, in Vision Helpdesk Features, by Vision Helpdesk
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Vision Helpdesk V2.2.2 is released and now it supports Two Way Email Parsing. What is Email Parsing? User sends email to helpdesk and helpdesk email parser further parse this email and converts it in to a ticket. This process of converting email into helpdesk ticket is called as email parsing. Vision Helpdesk offers two options [...]

Anti-Spam

On August 28, 2009, in Announcements, Vision Helpdesk Features, Vision Helpdesk Plug-in's, by Vision Helpdesk
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SPAM is not just a pain but a serious security risk.. Everyone knows how e-Mail Spam can cause serious security and resource risks to an organization’s infrastructure: clogging mailboxes, defrauding recipients, overloading systems, reducing employee productivity and much more.. Vision Helpdesk does not tolerate SPAM!! Vision Helpdesk integrates with Mollom (A tough nut for spam) [...]

Affiliate Program

Make Money by referring clients to Vision Helpdesk.

Vision Helpdesk Affiliates Program

Refer a client for --
Leased Plan You Earn $20 per sign up.
Owned Plan You Earn $50 per sign up.

Do the Math..

If you refer 20 Owned plan clients in a month You Earn $50 x 20 = $1000

Continue reading..

Video Tutorials

A Video Is Worth A Thousand Words.

Subscribe to Vision Helpdesk YouTube Channel and learn on how to install, configure and use Vision Helpdesk features.. its so simple :)

Addon Scripts

Help your clients while you are on MOVE!! with Vision Helpdesk Mobile Version

Vision Helpdesk Mobile Edition