Vision Helpdesk FAQ’s

Vision Helpdesk FAQ’s | What is Satellite | Multi-Domain Helpdesk Feature

On November 2, 2009, in Vision Helpdesk FAQ's, by Vision Helpdesk
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Vision Helpdesk creates a logical separation across staff & clients of various domains/companies. Vision helpdesk is true satellite helpdesk which allows you to add n number of companies and manage them all at single place with ease.. How does Satellite helpdesk feature  works ? To illustrate this we will take an example of managing two [...]

Vision Helpdesk FAQ’s | How to set SMS alerts with Vision Helpdesk?

On October 21, 2009, in Vision Helpdesk FAQ's, by Vision Helpdesk
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Vision Helpdesk SMS Alert Plugin allows staff to receive ticket alerts on their mobile phones. They can receive updates on helpdesk activity even if they have not logged in to helpdesk. Vision Helpdesk Alert system allows you and your staff to select events (New Ticket, Ticket Reply, etc..) for which they want to receive SMS [...]

Vision Helpdesk FAQ’s | Migration from Kayako Support Suite to Vision Helpdesk

On August 18, 2009, in Vision Helpdesk FAQ's, by Vision Helpdesk
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Worried about the difficulties of switching to new helpdesk system? Vision Helpdesk provides an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesk’s like: Kayako Support Suite Kayako eSupport Cerberus WHMCS Support Trio (under development) Migration of users, tickets/emails, ticket queue’s, ticket status and much [...]

Vision Helpdesk FAQ’s | How to customize Vision helpdesk Client portal?

On July 21, 2009, in Vision Helpdesk FAQ's, by Vision Helpdesk
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Greetings!! Want to customize Vision Helpdesk Client Portal? Here are the files that can be edited – You can edit header.php & footer.php to include your website header and footer. You can also edit style.css file. If you want to add new links to menu then can add it from tabinfo.php Check out some customized [...]

Vision Helpdesk FAQ’s | How to download Vision Helpdesk Setup Files?

On July 1, 2009, in Vision Helpdesk FAQ's, by Vision Helpdesk
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Please follow steps listed at – http://thevisionworld.com/help/index.php?title=Downloading_Vision

Vision Helpdesk FAQ’s | How to Google Apps and Vision Helpdesk ?

On June 17, 2009, in Vision Helpdesk FAQ's, by Vision Helpdesk
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Vision Helpdesk supports Google Apps (Gmail POP3, SMTP, IMAP with SSL) Please read this post to know how to set up Google Apps / Google Hosted emails with Vision Helpdesk http://www.thevisionworld.com/vision-helpdesk-supports-google-apps.html

Vision Helpdesk FAQ’s | Where do I get Vision Helpdesk license key?

On May 12, 2009, in Vision Helpdesk FAQ's, by Vision Helpdesk
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Please follow steps in below listed URL – http://www.thevisionworld.com/help/index.php?title=Downloading_Vision

Affiliate Program

Make Money by referring clients to Vision Helpdesk.

Vision Helpdesk Affiliates Program

Refer a client for --
Leased Plan You Earn $20 per sign up.
Owned Plan You Earn $50 per sign up.

Do the Math..

If you refer 20 Owned plan clients in a month You Earn $50 x 20 = $1000

Continue reading..

Video Tutorials

A Video Is Worth A Thousand Words.

Subscribe to Vision Helpdesk YouTube Channel and learn on how to install, configure and use Vision Helpdesk features.. its so simple :)

Addon Scripts

Help your clients while you are on MOVE!! with Vision Helpdesk Mobile Version

Vision Helpdesk Mobile Edition