We recommend users to upgrade to V2.2.4

Features added in Vision Helpdesk 2.2.4

• Vision Helpdesk API’s Released.

Smart Vision V1.1.0 released — Previously Smart Vision supported Vision Helpdesk V1.2  now we have API’s for Vision Helpdesk 2.x thus supporting Smart Vision.

Bug fixes in V2.2.4

• On upgrading from V2.1.1 to V2.2.2 Title bar still shows V2.0.0 version
• Iconv related bugs fixed (Some non UTF-8 Characters were not displaying correct in ticket and emails)
• Auto Save Reply fixed.

Change Log

You can find the list of files that were edited during version change V2.2.2 to V2.2.4

http://thevisionworld.com/forums/index.php/topic,47.0.html

How to Upgrade to V2.2.4?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.

Vision helpdesk has well-organized and logically constructed interface that allows users to add multiple domains/companies and further easily access and manage them all from one place.

Better controls are definitely achieved due to the centralized nature of the system which in turn is easy and has low maintenance.

Vision helpdesk is true satellite helpdesk which allows you to add n number of companies and manage them all at single place with ease..

How does this work?

To illustrate this we will take an example of managing two companies which can be extended to any number..

We have added two companies in our demo. Both domains are hosted on physically different servers. (You can host on same server too )

Company One :  http://visiononlinedemo.com/

Company Two : http://iamdemo.com/

Vision setup needs to be installed on just one domain — In our case we have installed on Company One :  http://www.visiononlinedemo.com/support/manage/

Vision Database will be on server one — this database needs to have remote access enabled (If second domain is on different server other wise if both domains are on same server then no need to add remote connection to database)

While Company two needs just client portal files. (No installation setup required for company two)

Staff & Admin URL :: http://www.visiononlinedemo.com/support/manage/

Admin Login — admin / admin

Staff Login — chris / chris [Staff for Company One]

Staff Login — peter / peter [Staff for Company Two]

Staff Login– andrew / andrew [Staff for Company One & Company Two]

Control – Staff Access Rights

Not only you can add multiple companies and manage them but you can also organize staff as per respective company that means you can assign staff particular rights and controls over more then one department and further domain.

Client Portals for Company One and Two :

Client URL for Company One :: http://visiononlinedemo.com/support/

Here Company One clients can register / submit / view tickets.

Client URL for Company Two :: http://iamdemo.com/visiondemo/

Here Company Two clients can register / submit / view tickets.

Lets say we have created departments and mail queues as [ You can create Mailqueues / Departments from Vision Helpdesk Admin Section]

Company One Mail queues / Departments

support@visiononlinedemo.com

sales@visiononlinedemo.com

billing@visiononlinedemo.com

Company Two Mail queues / Departments

support@iamdemo.com

sales@iamdemo.com

On server one you need to create pipe (you can also use pop/ imap, choice is your’s ) for support, sales and billing.

support@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”
sales@visiononlinedemo.com:”|/full_path_to/manage/pipe.php”
billing@visiononlinedemo.com: “|/full_path_to/manage/pipe.php”

On server two forward support and sales@iamdemo.com to support@visiononlinedemo.com

You can check live demo of above example —

http://www.thevisionworld.com/vision-helpdesk/online-demo

Further Questions :

Can I setup different signatures for different companies?

Yes, you can setup different signatures for different companies and also you can have different signatures fo various departments.

How many companies we can add ?

Any number

Though we support multiple companies but we don’t want Company one clients know about Company two and vice a versa..

Absolutely, this was the basic question in our mind while designing vision, we have taken care of this. Even though vision manages multiple companies at one point but it keeps privacy amoung company clients too.

Vision setup needs to be installed on all companies ?

NO, just on one company domain you need to install vision setup and on rest domains you need to just upload client portal files.

Recently we have launched addon product for Vision Helpdesk  i.e, Smart Vision –  Ticket Alert System,  We have decided to make this addon product completely FREE for all vision helpdesk users. Hope you will love this

Smart Vision is a windows application built on .NET Technology. Its a Ticket Alert system that sends alerts to your staff about new tickets, updated tickets, new scrap messages and much more..

The application allows you to be online and keep eye on your helpdesk activities without actually login to web-based helpdesk.

The alerts are send in real time which becomes helpful for staff to maintain the ticket SLA’s.

Key features

• New tickets, Updated tickets, Scrap Alerts in Real Time.
• Staff to Staff Scrap communication.
• Setup visual and sound effects for alerts.
• Tree structure of Departments & Status — Access to tickets on one click.
• Alerts can be customized based on your requirements.
• Reduces response time increasing productivity with real time alerts.
• Staff can send Private Message to other online staffs.

How to download Smart Vision ?

Click here to download your Smart Vision copy.

How to Install Smart Vision?

Click here to see how to install Smart Vision.