TheVisionWorld.com developers of “Vision Helpdesk — A True Satellite / Multi-Domain Helpdesk” Today, announced their Unique High Commission Offering  Affiliate Program. ” The Vision Helpdesk Affiliate Program is FREE for all, You don’t have to purchase Vision helpdesk license to become Vision Helpdesk Affiliate Member” said a Company release.

The Company HR. Preeti Sharma said - “Our affiliate program is designed to suit websites, online marketers and online web services. Best of all,  It costs nothing to join our network, It’s easy to set up and you can start earning in no time.”

Vision Helpdesk Affiliate Program is offering Huge Commissions –

• Refer a client for  Leased Plan You Earn $20 per sign up.
• Refer a client for Owned Plan You Earn $50 per sign up.

If you refer 20 owned license clients a month - You Earn $50 x 20 = $1000

She added “The unique thing of our Affiliate Program is — You can offer  Vision Helpdesk Discount Coupons to your referrals too. We go beyond the basic banner referral, You can add your referral URL as a text Links, Email it to your friends and much more to make it even easier for you to sell. So Act Today!! or Regret it..”

For more details on Vision Helpdesk Affiliate Program please read –

http://www.thevisionworld.com/affiliate-program

TheVisionWorld.com providers of an affordable leading helpdesk Vision,  Today announced their new partnership with WHMCS Ltd — A client-management and billing automation company.

“Now, Vision Helpdesk Ultimate monthly lease license plan  comes with a Free WHMCS monthly lease billing software. At the cost of $29.99 per month you get a Vision Helpdesk software with unlimited Addon domains plus a Free WHMCS Billing Software — What could be better than that…? ” — said a company release.

Company HR. Preeti Sharma said — “We use WHMCS billing software to manage our clients billing — It’s is a fantastic billing software. WHMCS - A leading billing software combined with the leading Vision Helpdesk software  — customers can manage their billing and support activities with an ease. Vision Helpdesk integrates with WHMCS billing software to offer five different modules”  –

• Per Ticket Billing (add billing notes, create invoice, track payment status from vision helpdesk )
• Login Integration (i.e single login for both systems)
• Override WHMCS default support module with Vision Helpdesk.
• Fetch WHMCS fields (example - Client Package, Server Login, Status, etc..) in to Vision Helpdesk.
• Migrate Tickets from WHMCS to Vision Helpdesk.

“We continually bolster our plans to meet the ever-evolving requirements of online businesses, Offering WHMCS billing software free of cost along with Vision Helpdesk is another example of our commitment to provide excellent value to our customers”, said Sharma.

Fore more details check our plans - http://www.thevisionworld.com/purchase

About WHMCS : WHMCS is a complete all-in-one client management, billing & support solution primarily designed for Web Hosts but also applicable to many other types of online businesses. Packed with features but with a core focus on remaining easy to use and customise, WHMCS enables you to easily and effectively manage your business while automating many routine tasks.

About Vision Helpdesk : Vision helpdesk is a web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them. It offers effective methods for managing Emails, Online Issue Tracking, Satellite Helpdesk, Robust e-Mail Parser, Anti-Spam, AJAX Based Rich User Interface, Pay Per Ticket Support, Multi-Language, Knowledgebase, Troubleshooting, News, Downloads, SLA, Escalations, Reports, Client Communication and much more.

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Vision Helpdesk prices are slashed down by 50% with the launch of their all new set of monthly lease and owned Vision helpdesk plans .

The company release said  — “The price reduce does not remove any of the features offered previously, in-fact add more. The Vision Helpdesk Lite Plan - with Unlimited Staff and Unlimited Tickets version starts from  –  $9.99 per month. The new plans are simple and allows users to select Vision helpdesk software as per their business requirements.  Previously the users use to pay per addon domain license prices $149 –  Now Addon domain is included FREE with Vision Helpdesk Professional (5 Addon ), Premium (10 Addon) and Ultimate (Unlimted Addon domains) Plans”.

“Change is GOOD, specially when it comes in the form of  reduced pricing with more features ” said company HR - Preeti Sharma.

“The new plans are a large improvement from the previous Vision helpdesk plans as we look to further help our target customers to achieve their support  management needs at affordable cost.” - said Sharma.  She added further — “We are committed to being aggressively competitive on price in order to help clients to save their money at the same time enjoy advance features of Vision Helpdesk”.

Sharma said –”The festive season Christmas is around the corner — and we are excited that the new change is going to prove perfect gift for our users — Merry Christmas to all :)”.

More information on new reduced Vision Helpdesk Pricing here –

http://www.thevisionworld.com/purchase

“Vision Helpdesk is a leading web-based helpdesk software, it comes with a unique “Satellite Helpdesk Feature“, This feature allows users to manage support for multiple companies under single roof ” said a company release.

The company claims  — “The satellite feature  allows Vision helpdesk to be configured for different scenarios — one example is offering Anonymous End User Support or White Label Support to Resellers customers“.

Company HR. Preeti Sharma said  — “End user support or white label support is nothing but offering support for your resellers customers”.  Further She added  - “While offering end user support important aspect for any company is that the end user does not see some other company is replying to their tickets and this is where Vision helpdesk scores over other traditional helpdesk software’s — Vision helpdesk’s satellite feature allows users to offer such white label support with out any hassle”.

Russell Chambers ( CEO - GlitterHost.com) said — “Vision helpdesk is a Perfect solution for white label support,  It allows us to offer Free End User Support for our VPS clients with out any complexity”.  he added further - “Vision Helpdesk also easily imports data from major helpdesks like: Kayako, Cerberus and WHMCS” This makes switching to Vision Helpdesk easy and you have all tickets imported from your old helpdesk — that’s a big plus”.

“Customer satisfaction, is what really pay us — We are happy to learn Vision helpdesk is making our customers life easy” said Preeti Sharma.

For more details on how White label support works check out –

http://www.thevisionworld.com/anonymous-free-end-user-support-using-vision-helpdesk.html

Vision Helpdesk developers  today announced its record breaking sale results –  “The company recorded sale of 192 Vision Helpdesk licenses in October 2009. This is the company’s highest sale since the launch of Vision Helpdesk Version2.0″ said a company release.

Company HR Preeti Sharma disclosed three reasons for the company growth — “First is Support — We know what it’s like to be the customer. Our friendly support, availability, and honest approach to business make us unique from our competitors.  Second is Vision Helpdesk Features — Clients are admiring Vision Helpdesk advance features which other competitive help desk’s  failed to offer (e.g. True Satellite Helpdesk — that allows users to manage support for multiple companies,  Easy to use fast Ajax interface, Anti-Spam, Paid Ticket Support, Robust e-Mail Parser and much more.. )  And the third reason is Economical Pricing– The refugee discount special offer that allowed users to purchase Vision helpdesk owned license at just $49.99″.

“Vision Helpdesk has dramatically streamlined our support request process, The Satellite helpdesk feature has consolidated our multiple company support at one place, now our support staff don’t have to login to seperate helpdesk — they can manage everything from vision helpdesk” - said Todd Ray CEO Infrenion Networks.

“It’s reassuring to see that despite the economic downturn, and huge competition in helpdesk software market, The consumers are putting faith in Vision helpdesk to manage their support activity. We are thankful to our consumers for trusting us and we will continue our efforts to provide best helpdesk solutions” said Sharma.

She concluded by saying — “Buy now, or Regret it later, The refugee discount coupon is valid till 15th Nov 2009 — This is last chance to get Vision helpdesk owned license at $49.99  so make maximum out of it”.

More details — http://www.thevisionworld.com/vision-helpdesk-refugee-discount.html

TheVisionWorld.com , the developers of leading helpdesk software — Vision, today announced their new partnership with Mollom.com

Vision Helpdesk integrates with Mollom to offer “Anti-Spam Plug-in“. The Company claims that “The Anti-Spam plug-in is capable of stopping spam and unwanted content in all languages”.

Vision Helpdesk is the ultimate modern help desk software, capable of handling multiple companies with various support areas and organize staff to their zones allowing the highest efficiency for support ticket replies. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most of the IT service management requirements.

Mollom is a well thought Anti-Spam system. It provides a one stop solution for all spam  problems – It is a web service that helps you identify content quality and, more importantly, helps you stop spam on your blog, social network or community website.

“SPAM is not just a pain but a serious security risk” said Company HR Preeti Sharma — She added further — “SPAM can cause a serious damage to an organization’s infrastructure: clogging mailboxes, defrauding recipients, overloading systems, reducing employee productivity and much more..” She said  — “Considering spam as a biggest threat for email systems - we decided to develop Anti-Spam plug-in which will help our users to combat spam efficiently and it will also save their time they spent on deleting spam emails”.

Further she said — “Integration of two software’s plays an important role in today’s online business. The integration not only increases the features but also improves control over the operations flow. Keeping this in mind we are looking forward to integrate Vision with other leading software’s that will benefit users to a large extent in their day to day helpdesk activities”.

For more details check — http://www.thevisionworld.com/anti-spam.html

TheVisionWorld.com developers of Vision Helpdesk — launched Vision Helpdesk 2.0, A lightning speed helpdesk intended to create a better web-based helpdesk experience for users. Available in beta version, Vision2.0 is a new approach to the web-based helpdesk that’s based on the simplicity and power that’s what users need in today’s web world.

Speed matters when it comes to web applications — “That’s True” says Company HR. Preeti Sharma.

“Imagine a web-based helpdesk software that works like a local windows application — Sounds great!!  Isn’t it ? — Vision2.0 works on PHP-Ajax to equip users with a web application that works just like a windows application, fast yet secure.” said Sharma.

She added — “Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and much more.”

Apart from speed Vision2.0 includes unmatched features like — Satellite Helpdesk, Paid Support, Robost Mail Parser, Plugin Based Features, Multi-Language, Migration Tool, Antivirus Tool, Auto Upgrades & Installation, Google Hosted Emails (POP3 & IMAP SSL), Customized Tool Bar, Service Level Agreements, Report Generation, Custom Fields, 3rd Party Live Chat Integration, Login Integration, Knowledge Base, Downloads, Predefined, News, Troubleshoot, Advance Search,  Alerts, Filters, Labels,  Flags, Address Book, Calender and much more..

Check out Vision2.0 screenshots, previews and online demo at — http://www.thevisionworld.com

TheVisionWorld.com — Vision Helpdesk developers announced today that Webhost.UK.Net is its best performing partner of the month.

Webhost.Uk.Net is a leading UK based webhosting company;  began its connection with TheVisionWorld in 2008 and since then its dedication to TheVisionWorld combined with ongoing proactive marketing work has made it one of Vision Helpdesk biggest distributors.

“Webhost.Uk.Net’s professional and positive performance has contributed to consistently increasing sales over the last year.” Preeti Sharma HR at TheVisionWorld said. She added “In June 2009 we will be launching Vision Helpdesk 2.0 beta version and certainly we can look upon Webhost.UK.Net as one of our trusted partners to promote Vision Helpdesk further.”

Tyler Bristow, Sales Manager at Webhost.Uk.Net; said - “Vision Helpdesk is a Best Helpdesk for small to large organizations — It offers unique features like Satellite Helpdesk i.e Manage Multi-Company support through single helpdesk, Paid Support and Fast loading Ajax Interface” futher he said “After adding Vision Helpdesk as a value added service we have recorded an increased sales ratio in our reseller and vps hosting plans.” Bristow, spoke graciously “I am very proud to promote Vision Helpdesk and am wondering how to do better in next months and the years after.”

About TheVisionWorld.com : Vision Helpdesk is the ultimate modern help desk software, capable of handling multiple companies with various support areas and organize staff to their zones allowing the highest efficiency for support ticket replies. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most of the IT service management requirements.

About Webhost.Uk.Net : WebHost.Uk.Net is UK’s fastest growing and leading domain registration, web hosting provider. They specialize in offering linux and windows web hosting with whm / cpanel and Plesk control panels respectively. Offering the cheapest yet reliable, secure and quality hosting. 

Yep, We finally decided to break the ice — The most awaited lightning speed & feature rich helpdesk is on its way of beta release. We anticipate vision 2.0 beta will be released in first week of June 09.

What is Vision 2.0 helpdesk all about?

In a nutshell Vision 2.0 is about High Speed Performance,  Security,  Reliability, Scalability,  Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :

Key Features :

Satellite Helpdesk | Multi-Domain Helpdesk

The well-organized and logically constructed interface allows users to add multiple domains/companies and further easily access and manage them all from one place.

More details –
http://www.thevisionworld.com/true-satellite-helpdesk.html

Robost Mail Parser

Vision includes email parser that gives you power to manage your emails, it gives you option to create corresponding mail queue for each email account. Every new email that user sends in - gets created as a ticket and further staff or user can reply / update the same ticket.

Email Parser supports –

* File attachments
* CC / BCC / Forward option
* Auto responders
* much more ..

Email Parser can be configured in two modes
* Email Piping
* POP3/IMAP/POP3 SSL/IMAP SSL Email Fetching.

AJAX Based Rich User Interface

A major challenge while designing online softwares is the page reload time - for all operations that you do (may be its submitting form or clicking event etc) requires communication between server and reloading the complete page to display the results.

We have used AJAX (Asynchronous JavaScript and XML) to overcome the complete page reloading issue, AJAX is a web development technique used for creating interactive web applications. AJAX makes your pages feel more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This way it increases the web page’s interactivity, speed, functionality, and usability.

Paid Support

Vision integrates with leading Billing software WHMCS and allows you to turn your helpdesk to offer paid support to your clients. You can add billing notes, create invoice from helpdesk, track payment status and much more..

Plugin Based

Vision helpdesk is modularized to equip users to enable or disable various features. (example : You can enable or disable scrapbook, alerts, calender, online staff, favorites, anti-virus, address book etc.. ) — This also allows our developers to code several useful plugins and easily plug in to our system rather changing whole code.

Multi-Language

“Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.

This feature mainly includes –

• Clients can change client panel language to one that they understand.
• Clients can send tickets / emails in their own language.
• Your staff has option to select language while replying tickets.

More details — http://www.thevisionworld.com/vision-help-desk-now-breaks-language-barriers.html

Easy Migration Tool

Vision provides with an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesks like:

• Kayako Support Suite
• Kayako eSupport
• Cerberus
• WHMCS

The migration tool is an open, user-friendly, and extensible migration process ensuring reliability and data integrity.  Migration of users, tickets/emails, ticket queue’s, ticket status and much more are seamlessly done that save time and efforts.

Inbuilt Antivirus Tool

With increasing online virus threat it becomes very important for any organization to keep its data secure — Vision comes with a robust integrated Antivirus tool to eliminate the possibility of virus through email attachments and also allows you to scan helpdesk files.

Auto Upgrades & Installation

This feature allows you to auto install / upgrade your vision helpdesk versions.
more details — http://www.thevisionworld.com/vision-helpdesk-auto-version-upgrade-tool.html

Google Apps | Google Hosted Emails (POP3 & IMAP SSL)

You can configure google hosted emails with helpdesk.
more details http://www.thevisionworld.com/vision-helpdesk-supports-google-apps.html

Scrap Book & Private Messaging

The module provides instant private communication between members of your organization. Adding to this, it allows staff members to post scraps/updates in the scrap book.

Submit / Reply Tickets Using Your Favorite Email Client

Vision not only allows you to submit / reply / update tickets via online web portal but also from your favourite Email Clients - like Microsoft Outlook, Outlook Express etc.

Customized Tool Bar

Staff can customize tool bar as per their convenience . The most used features are just a click away with our toolbar.

Service Level Agreements

Service Level Agreements (SLA’s) are fundamental to both providers and recipients of services. For important services, therefore, it is essential that the service level agreement is appropriate

But how can you ensure that this essential component of the legal contract is met while delivering a service? Our system therefore includes a comprehensive presentation, designed to help the service provider to gain a complete insight of each ticket/client to find out if the SLA was maintained.

Report Generation

With the help of rich GUI including charts, figures & table of contents - Vision generates accurate report on runtime for Work summary, Service Level Agreements, Response time, Performance and much more..

The reports include elements such as recommendations, suggestions, or other motivating conclusions that indicate possible future actions the report reader might take.

• Last 7 days staff activity (Matrix Report)
• Monthy Staff Work Activity (Statistics)
• Monthly Staff  Performance (Scale / Point Graph)
• Monthly Staff SLA Record (Pie Chart)
• Annual Ticket Bar Graph Report
• Work Report
• SLA Report
• Response Report
• Performance Report
• Client Tickets and Billing Report

Online Issue Tracking

At this point, with technology as cheap as it is, there’s really no excuse not to have an online issue tracking system. Vision incorporates an online issue tracking system which is relatively easy to use, can be made accessible to all, and can serve as a central depository for all kinds of issues.

Custom Fields

This feature allows you to easily create custom fields / forms as per your business requirements.

Ticket Escalation

With this feature you can configure your helpdesk to auto escalate/move tickets to different departments if the ticket reachs overdue time limit. This is helpful to speed up operations and maintain SLA’s.

Login Integration

Login Integration plug-in allows your users to bypass the login registration process for their support area.

Vision supports the most popular and widely used third-party software packages/applications like:

• ModernBill (v4 and v5)
• vBulletin
• osCommerce
• SM Forum (SMF)
• WHMCS
• Wordpress

Through the login integration plug-in with other areas of your business, Vision gives you simplicity with maximum control.

3rd Party Live Chat Integration (CCS | LivePerson | ProvideSupport)

This feature allows you to integrate 3rd party live chat helpdesk in to your client portal. You can easily add live chat
icon on client portal page with this feature.

Configurable Client Portal

We have designed client portal in simple html pages which allows you to easily integrate it with your website design.

Client side quick search facility

It enables your clients to search their email / ticket using single word or phrase that appears in message subject or content.

Useful Tools :  KnowledgeBase | Downloads | Predefined | News | Troubleshoot
Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender