SALES : Archive for the ‘Announcements’ Category
If you own a competing product Kayako eSupport / Support Suite / Cerberus Helpdesk — You get Vision Helpdesk Owned License @ just $49.99
Actual Vision Helpdesk Owned License Cost — $299.99
You can email us proof that you really own Kayako esupport / Support suite / Cerberus license and get Vision helpdesk Owned License (with branding) at just $49.99 — you save $250 
This is rare and huge discount you would ever get!!!!
Coupon Code — refugee
Rush this offer is for Limited Time!!!
Vision Helpdesk supports Ticket Migration from Kayako 3.x and Cerberus 4.x helpdesk to Vision Helpdesk.
This also includes –
- Free Installation of Vision helpdesk.
- Free Updates and Support for one year.
Vision Helpesk Online Demo –
http://www.thevisionworld.com/vision-helpdesk/online-demo
Vision Helpesk Evaluation Version –
Running a Webhosting Company? Want to add value added services to your hosting reseller/vps/dedicated server clients?
Now its possible with Vision Helpdesk Partnership Program.
Vision Helpdesk Partnership Program
Our Partnership Program allows you to give away Free Vision Helpdesk Single Domain Annual License to your reseller / vps / dedicated server clients.
To become Vision Helpdesk Partner you need to satisfy below points -
- Partner should own atleast one Vision Helpdesk Owned License. http://www.thevisionworld.com/purchase
- Partners are required to create page on your website that describes about Vision Helpdesk.
Benefits of Vision Helpdesk Partnership Program
- You can give free annual single domain Vision Helpdesk license to your resellers / vps / dedicated server clients. ( There is no limit on how many license you can offer free )
- We offer free support to your clients using Vision Helpdesk.
- We offer auto upgrades through Vision Helpdesk.
- We also help you to promote your hosting by adding your name on partners page. http://www.thevisionworld.com/partners
For more details please visit — http://www.thevisionworld.com/partners
SPAM is not just a pain but a serious security risk..
Everyone knows how e-Mail Spam can cause serious security and resource risks to an organization’s infrastructure: clogging mailboxes, defrauding recipients, overloading systems, reducing employee productivity and much more..
Vision Helpdesk does not tolerate SPAM!!
Vision Helpdesk integrates with Mollom (A tough nut for spam) – to combat spam e-mails.
Mollom is a well thought Anti-Spam system. It provides a one stop solution for all spam problems – It is a web service that helps you identify content quality.
Mollom provides a quality score, based on automated content-analysis techniques, for each email content sent to Mollom for analysis. This makes it possible to ignore or reject low-quality or offensive emails..
Multi-lingual – Mollom stops spam and unwanted content in all languages.
To read about more on Mollom features click here
How does Mollom work with Vision Helpdesk?
Whenever email arrives at Vision email Parser it forwards the email content to Mollom for analyzing quality of content posted in email. Mollom specifically tries to determine whether this content is unwanted – i.e. “spam” – or desirable – i.e. “ham.” If Mollom is not certain, it will return an “unsure,” Mollom avoids incorrectly classifying legitimate contributions as spam.
It effectively eliminates the need to moderate messages that Mollom decides to block since they are unlikely to have come from legitimate users.
How to enable/disable Mollom Plugin in Vision Helpdesk?
You can login to Admin Area >> Plugin >> Manage Plugins >> You can enable or disable Mollom plugin for your vision helpdesk.
For enabling this plugin you will be prompted for Mollom login credentials — You can register at Mollom website.
Does Vision Helpdesk charge anything for this Plugin?
Absolutely NO, Mollom Anti-Spam Plugin is free!! To use this plug-in you need to be registered with Mollom (Its a free service ) — click here to register with Mollom
Greetings!!
We wanted to say thanks to everyone those who have made Vision Helpdesk 2.0 a success.
Our development team is too fierce to rest on its laurels — every improvement just whets our appetite for more. And more is coming..
Yep, Next week we are ready to launch Vision Helpdesk V2.1.1 (This includes some important bug fixes and some new features)
This time we decided to have some fun while we work – we are hosting a contest.
Contest Question is :
Guess the important feature we are launching with V2.1.1 release?
Prize :
The first five person who give us correct answer will get Vision Helpdesk Owned License (with out Branding) completely Free!!.
Contest Duration :
Since we have not finalized which day in next week will be release day for V2.1.1 — We will stop this contest on the day we release V2.1.1 and we will update this post about the contest results.
How to Reply :
Follow us on Twitter @visionhelpdesk
Reply your answer on twitter – The answer format should be strictly as shown below -
@visionhelpdesk I am guessing new feature of Vision Helpdesk 2.1.1 is “Feature”
Where “Feature” is name of the Feature
You think its difficult to guess? Ok I will make it simple for you.
Remember – We are talking about only one feature.
Answer Hint1:
This feature is not available in Kayako Support Suite.
What? You still can’t guess? Ok here is another hint -
Answer Hint2:
This feature is available in Cerberus Helpdesk.
Contest Terms and Conditions :
- Vision Helpdesk keeps rights to make any changes in contest or make amendments to terms and conditions.
- Contest is open for every one.
- One person can answer only once from their twitter id.
- The software license you won can not be transferred to other person.
- The contest solely depends on Twitter time line for some reason Twitter is offline we are not responsible for it.
The culmination of one year work by our development team, Vision Helpdesk 2.0 Stable Version is now available.
Vision Helpdesk 2.0.0 Stable
Vision Helpdesk 2.0 is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface.
Ajax Based — Lightning Speed Interface
The first thing you’ll notice about 2.0 is its new Lightning Speed Interface. From the top down, we’ve listened to your feedback and thought deeply about the design and the result is a Vision Helpdesk that’s just plain faster. Nearly every task you do on your Helpdesk will take fewer clicks and be faster in 2.0 than it did in a previous version.
A major challenge while designing online softwares is the page reload time – for all operations that you do (may be its submitting form or clicking event etc) requires communication between server and reloading the complete page to display the results.
We have used AJAX (Asynchronous JavaScript and XML) to overcome the complete page reloading issue, AJAX is a web development technique used for creating interactive web applications. AJAX makes your pages feel more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This way it increases the web page’s interactivity, speed, functionality, and usability.
Ajax contributes –
- User-experience improvement
- Decreasing user delay
- Decrease in bandwidth usage
- High speed results
Satellite Helpdesk — Manage Multiple Companies
Next thing that you’ll notice Improved Satellite Helpdesk Feature (Managing one or more company support under single helpdesk ) Vision Helpdesk pioneers to implement true satellite helpdesk feature — With Vision 2.0 we have introduced Staff Access Control that gives hierarchical control over access rights to staff and admins.. The system has Super Admin on top level followed by Domain Admins at middle and Staff at bottom level..
Paid Support — Bill your customers from Vision Helpdesk
Digging further you’ll find the complete new feature that is Paid Support — We know its everyone’s deep dark wish to have ability to bill customers from helpdesk software. Vision Helpdesk makes your wish complete by integrating with top class Billing Software — WHMCS.
Vision Helpdesk integrates with WHMCS Billing Software to offer Paid Support feature, that means now you can add billing note to a ticket and create invoice right from your Vision helpdesk. If you are thinking the integration will be complex — then delete the thought!! Trust me you don’t need any coding knowledge it’s just matter of adding your whmcs details in vision helpdesk and your vision helpdesk is ready to bill your customers
Plug-in Architecture
Another interesting and complete new feature is Plugin Architecture — Vision2.0 offer Plug-in architecture that allows users to enable / disable several features. Plug-in frameworks help to handle complexity, simplify application configuration and deployment, and enable users or third parties to easily enhance existing applications with self-developed modules without having access to the whole source code.
Currently Vision2.0 includes Plug-in’s like –
- Scrap Book
- Quick Links
- Email Alerts
- Favorites
- Calendar
- Antivirus
- Address Book
- Online Staff
Our development team is working further on this feature to implement more and more easy methods for third parties to develop their own code and plug-in to vision helpdesk.. In next upcoming version of Vision you will get a better test of this feature.
Robust e-Mail Parser
Robust e-Mail Parser — We have redesigned Vision2.0 mail parser to accommodate various email parsing functions, here is the feature list of V2 parser..
- Ticket Creation
- Email Detection
- Auto-assign Tickets to departments
- Auto Responder
- Infinite Auto responder Loop Control
- Break Line Detection
- File Attachments
- Follows RFC Standards
- E-Mail Banning
- Users Ticket Creation
- Accepts E-mail Piping input
- Supports text and Multi-Part eMail messages
- Blocks executable scripts through emails
- eMail Parser Log and more…
SLA & Ticket Escalation Management
Improved SLA Management & Escalation Support – This time we have comeup with complete new clean method to manage SLA in helpdesk — Vision 2.0 SLA management system is more acurate and provides a transparent reports to Admin / Staff and clients.. We have simplified the concept such that even a novice user can setup SLA ..
Advance Graphical Reports
More Graphical Reports & Staff Performance Reports — With the help of rich GUI including charts, figures & table of contents – Vision generates accurate report on run time for —
- Last 7 days staff activity (Matrix Report)
- Monthy Staff Work Activity (Statistics)
- Monthly Staff Performance (Scale / Point Graph)
- Monthly Staff SLA Record (Pie Chart)
- Annual Ticket Bar Graph Report
- Work Report
- SLA Report
- Response Report
- Performance Report
- Client Tickets and Billing Report
Self Help Tools
Advance Self Help Tools ( Knowledge Base | Downloads | Predefined | News | Troubleshoot) — Vision2.0 offers fast and simple tools to manage self help.
Migrate From other Helpdesk to Vision Helpdesk
Helpdesk Migration Tool – Vision 2.0 supports Migration Tool for Kayako Support Suite 3.x version — Migration from Kayako to Vision Helpdesk is seamless and takes just 3 steps.. Migration for other helpdesk like Cerberus, Support Trio and WHMCS will be included in next immediate 2.1 release.
The feature list is long and the post will become epic if I start writing each and every feature — I have explained each feature in my other posts, Below listed is list of urls for your reference –
- Wide Screen | Large Work Space
- Color indications to improve user visibility
- Staff Access Control
- Email Templates
- Faster Ticket Operations
- SMTP an alternative to PHP’s mail() function
- Multiple Personalities with Multiple Signatures
- Customized Tool Bar
- No Pagination for Ticket Replies
- Ticket Statuses | Priorities | Flags | Labels | Filters
- Tree View Ticket categorization
- Database Maintenance
- Improved & Faster Custom Fields creation tool
- Common Admin & Staff Login
- Evaluating Staff Performance
- Improved Private Messaging and much more…
You can find a complete feature list at –
http://www.thevisionworld.com/vision-helpdesk/key-features
Vision Helpdesk Quick Links
Vision Helpdesk Online Demo
http://www.thevisionworld.com/vision-helpdesk/online-demo
Vision Helpdesk One Month Free Evaluation Version
http://www.thevisionworld.com/purchase
Limited Time Offer for Vision Helpdesk 2.0 Owned License —
50% Off on Vision 2.0 Owned License
Please use coupon code: cheers
What’s Next ?
Our development team is too fierce to rest on its laurels — every improvement just whets our appetite for more. And more is coming.. we will publish road map for next upcoming version in coming few days..
Thank you for your time We sincerely hope this new version of Vision Helpdesk helps you to offer top notch support to your customer’s.
Greetings!!
We are very close to our milestone version — i.e Vision 2.0 stable release.
Today we have released Vision2.0 beta evaluation version — Now you can order V2.0 evaluation version and install it on your server.
We request you to order V2.0 beta evaluation version from our website – http://www.thevisionworld.com/purchase
Vision2.0 feature list is freeze — that is we are not adding any new features to V2.0 (unless they are absolutely critical) — At this stage we need your feedback, bug reports, feature suggestions and comments on Vision2.0.
Simultaneously we are creating RoadMap for V2.1 and surely we will try to include features that you feel V2.0 is missing or features that will enhance Vision to further level. ( RoadMap will be available soon so you know what’s coming next)
And the plan is…
…to take Vision2.0 out of BETA as soon as possible, ( Though we are not sure what will be the exact date for V2 stable release – Anticipating next two to three weeks to complete beta testing cycles).
We are daily fixing and polishing Vision2.0 beta — we will keep updating blog and our website with more news.. till then play with V2.0 beta evaluation version.
How do you manage your help desk activities ? like reading tickets / replying tickets etc ? What would you do if you daily receive 100 plus tickets — How do you categorize which ticket is important and should be answered first ? bla bla bla..
Everyone has their own ways for managing their help desk activities, but utilizing features of a helpdesk software is key factor to success with your day to day ticket management. No matter if you get few tickets a day, there are probably some simple things you can do to make it easier to get through your tickets.
“Time is Money“, and we would love to save your money by adding list of tips that you can use with Vision Helpdesk to success with your ticket management.
We invite users to share their tips of managing help desk.
Start with the below listed tips to save your time, increase your productivity, and manage your Vision Helpdesk efficiently.
We categorized Tips in two parts –
- Tips for Staff
- Tips for Admin
Tips for Staff
Using Wide Screen Option – Vision Helpdesk 2.0 gives you flexibility to increase work area and obtain better visibility while working on tickets. You can close left and right panels that gives you larger working space.
More details available here –
http://www.thevisionworld.com/wide-screen-large-work-space.html
Single click operations -
Frequently used functions are available at single click with Vision Helpdesk, It includes tool bar which can be customized to include functions that you want at single click.
For more details click here –
http://www.thevisionworld.com/customized-tool-bar.html
Go To After Reply — This feature is to speed up ticket replying operations.. This option allows you to select which page to load after replying ticket. It allows you to choose 3 options -
- Stay on same ticket.
- Move to ticket list.
- Move to next ticket.
If you choose 3rd option it will save your two clicks — that is moving to ticket list and then selecting ticket to reply next.
Using To Do Section – This section gives you today’s summary of helpdesk, this is useful as you don’t have to waste time browsing complete helpdesk to get overview of whats happening today. You can jump to new / overdue or assigned tickets with single click.
Use Scrap Book Plugin — Scrap Book is faster communication over PM — If you want to update other staff members with some important news or update — example you are rebooting a server and you want all other staff members to know — than you can simply post scrap and that will be available for other staff members. This saves time sending PM to all staff or even sending IM to each staff. Also this keeps centeralized communication for all staff members.
Organize your tickets with labels / flags / filters – Make a habit to organize tickets by using labels / flags and filters as this options will fetch ticket list of common interest — example you want important tickets to be listed in one folder — label can act as a folder, create a label “imp” and mark it to tickets that you feel important — that’s it you can simply click particular label and fetch list of related tickets.
Similarly flags can be used to mark certain tickets – example mark red flag to reboot tickets, green to least important tickets etc..
Search tickets instead of sorting — Instead of sorting by date or sender, you can enter keywords in the Vision Helpdesk quick search box to find the exact message you’re looking for. Quick search offers you various fields like you can search ticket id directly, You can search tickets with last repliers email address, search tickets with billing notes etc etc.
Use Calender Tasks as a handy to-do list — You can add tasks and get reminders on quick view everytime you login to vision helpdesk. example a client wants to reboot his server on some date ahead you can simply add task and forget it..
This helps you to organize your today and tomorrow.. now no need to remember tasks , vision helpdesk does that for you.
Set up Predefined replies / Knowledgebase / Downloads and Troubleshoot instead of typing the same reply over and over again — While solving tickets you will come across tickets that requires same answer. With predefined replies you can add replies and use them anytime later. Similarly you can have common questions placed in Knowledgebase which can be referenced anytime later.
Also adding files to downloads section and using it n number of times later saves your time to attach files everytime you want to send some zip or file to clients.
Another useful tool is troubleshoot — It allows you to add step wise troubleshooting steps which can be used by clients as self help tool.
This feature not only saves staff time but also saves customers time to post tickets for simple questions.
TheVisionWorld.com developers of Vision Helpdesk — launched Vision Helpdesk 2.0, A lightning speed helpdesk intended to create a better web-based helpdesk experience for users. Available in beta version, Vision2.0 is a new approach to the web-based helpdesk that’s based on the simplicity and power that’s what users need in today’s web world.
Speed matters when it comes to web applications — “That’s True” says Company HR. Preeti Sharma.
“Imagine a web-based helpdesk software that works like a local windows application — Sounds great!! Isn’t it ? — Vision2.0 works on PHP-Ajax to equip users with a web application that works just like a windows application, fast yet secure.” said Sharma.
She added — “Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and much more.”
Apart from speed Vision2.0 includes unmatched features like — Satellite Helpdesk, Paid Support, Robost Mail Parser, Plugin Based Features, Multi-Language, Migration Tool, Antivirus Tool, Auto Upgrades & Installation, Google Hosted Emails (POP3 & IMAP SSL), Customized Tool Bar, Service Level Agreements, Report Generation, Custom Fields, 3rd Party Live Chat Integration, Login Integration, Knowledge Base, Downloads, Predefined, News, Troubleshoot, Advance Search, Alerts, Filters, Labels, Flags, Address Book, Calender and much more..
Check out Vision2.0 screenshots, previews and online demo at — http://www.thevisionworld.com
We are happy to offer 
