Today we have released Vision Helpdesk V2.5.1 Beta Release — this includes fixing of some important bugs in V2.4.12 and several new features added.

Though its a Beta release - the only major feature added in Time Zone - so users can still upgrade to V2.5.1 beta as this will not cause any issues with your existing working — its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.5.1

• TimeZone — Now you can set TimeZone for each Company and Staff.
• View all ticket are other than close status.
• Display number of tickets on all status except close.
• Perldesk Migration

Bug fixes in V2.5.1

• Large Attachments Supported
• Software Info graph
• Login Integration Update
• WHMCS users created multiple times
• WHMCS view tickets domain wise
• Blank Tickets through Google Chrome
• Search option for Assigned User gives execution error
• Assigned User / New Tickets on Quick View ToDo List count differs
• Tickets not creating for To: Field having comma separated emails , Also CC, BCC.
• Client Report shows multiple entries for same email
• WHMCS Integration CSS problem
• Left panel listing messed on new department/domain
• Email Templates html not working
• Alert for HTML contents
• Preferences (General) domain change issue
• Pop3 and IMAP — mail queue not found issue

Change Log

You can find the list of files that were edited during version change V2.4.12 to V2.5.1.

http://thevisionworld.com/forums/index.php/topic,202.0.html

How to Upgrade to V2.5.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

TheVisionWorld.com developers of “Vision Helpdesk — A True Satellite / Multi-Domain Helpdesk” Today, announced their Unique High Commission Offering  Affiliate Program. ” The Vision Helpdesk Affiliate Program is FREE for all, You don’t have to purchase Vision helpdesk license to become Vision Helpdesk Affiliate Member” said a Company release.

The Company HR. Preeti Sharma said - “Our affiliate program is designed to suit websites, online marketers and online web services. Best of all,  It costs nothing to join our network, It’s easy to set up and you can start earning in no time.”

Vision Helpdesk Affiliate Program is offering Huge Commissions –

• Refer a client for  Leased Plan You Earn $20 per sign up.
• Refer a client for Owned Plan You Earn $50 per sign up.

If you refer 20 owned license clients a month - You Earn $50 x 20 = $1000

She added “The unique thing of our Affiliate Program is — You can offer  Vision Helpdesk Discount Coupons to your referrals too. We go beyond the basic banner referral, You can add your referral URL as a text Links, Email it to your friends and much more to make it even easier for you to sell. So Act Today!! or Regret it..”

For more details on Vision Helpdesk Affiliate Program please read –

http://www.thevisionworld.com/affiliate-program

Today we have released V2.4.11 Beta Preview — Currently you can check this new version on our Online Demo

Major Changes

• Views
• Ticket List Sorting
• Advance Left Panel  and Tree View
• New Client Portal Design
• Several Bug fixes (We will post detail list with Stable V2.4.12)

We will post more detail updates on V2.4.12 stable soon this week end or in next week.

May this Christmas end the present year on a cheerful note and make way for a fresh and bright new year. Here’s wishing you a Merry Christmas and a Happy New Year!

Support will be slow on Christmas Eve.

Our tech support is open on Christmas but expect slow support

Christmas Gift

Our Christmas Crazy sale is still on — Signup with coupon code XMAS50 and receive 50% discount on Vision Helpdesk Owned license.

http://www.thevisionworld.com/vision-helpdesk-crazzy-christmas-sale.html

Vision Helpdesk V2.3.2 was major release with SMS Alert, 3rd party integration (blesta / clientexec) and much more — now we are ready with more new features with our V2.4.1 beta release.

Vision Helpdesk V2.4.1 not just includes fixing of some important bugs in V2.3.2 but also includes most request features “Pre  and Post Parser“.

Features added in Vision Helpdesk 2.4.1

• Pre and Post Parser
• Catch-all emails — A Catch-all for email, usually refers to a mailbox on a domain that will “catch all” of the emails addressed to the domain that do not exist in the mail server. Configuring a catch-all address can help avoid losing emails due to misspelling. The Catch-all feature allows you to enter regular expressions to match patterns in the addresses of incoming e-mail messages and route the emails to destination email queue.
  
• Advance user / client management ( A slick design with bundle of operations for add / edit / delete users, The new design gives option to carry mass action over list of users - ban / remove ban, change users group, change users SLA,  and so on.)
• Delete emails / leave a email copy option for POP3 & IMAP accounts.
• Mail queue disable option.
• Add Break lines in Mail Parser.
  

Bug fixes in V2.4.1

• No attachment received in client email — This is fixed now, clients can receive email attachments in their email clients.
• Query optimization for Quick search, Reports, Filters and Advance search.
• Report generation “Error in execution” fixed.
• Client portal user registration bug fixed.
• Language if set default will not allow users to change language on client portal  — this is fixed now. Now vision helpdesk allows you to set default language for  client portal and also visitors can change language from language drop down.
• While editing ticket properties like user email it used to change email for all tickets that were opened with particular email that is being changed. Now with V2.4.1 the email change will be limited to the ticket for which email is being changed. (If the new email that is being added does not exist in user list it will get auto registered)
• While adding note few characters (example ‘+’ or single quote or < ) were not displayed.
• Some characters (example single quote ) in tickets restricted viewing ticket.

Change Log

You can find the list of files that were edited during version change V2.3.2 to V2.4.1 beta

http://thevisionworld.com/forums/index.php/topic,106.0.html

How to Upgrade to V2.4.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Dear Valued Customer!!

Our Sales and Support will be closed on 17/10/2009 on the eve of Diwali Festival.

Vision Helpdesk staff wishes you all  a Happy Diwali !!

On the eve of Diwali we have decided to extend the Refugee discount offer — Now not only Kayako / Cerberus users will be able to signup for Vision at $49.99 but if you are using ANY PAID HELPDESK or BILLING software you can purchase Vision Helpdesk Owned License at discounted price.

• Vision Helpdesk Owned With Branding License — $49.99 Coupon Code = refugee
• Vision Helpdesk Owned Without Branding License — $99.99 Coupon Code = refugeebrandfree

Vision Helpdesk supports Ticket Migration from Kayako 3.x, Cerberus 4.x and WHMCS to Vision Helpdesk.

This also includes –

• Free Installation of Vision helpdesk.
• Free Updates and Support for one year.

Vision Helpesk Online Demo –

http://www.thevisionworld.com/vision-helpdesk/online-demo

Vision Helpesk Evaluation Version –

http://www.thevisionworld.com/purchase

Today we have released Vision Helpdesk V2.3.2 Stable Release — this includes fixing of some important bugs in V2.2.4 and several new features added.

We recommend users to upgrade to V2.3.2

Features added in Vision Helpdesk 2.3.2

• SMS Alert Plugin (Clickatell / 2SMS supported )
• Login Integration Client Exec
• Login Integartion for Blesta Billing System
• Paid Support | Ticket Pay Module Integration with  Blesta Billing System
• Default Language Setting for client portal
• New Actions Menu on Tickets — includes short cut for ( Delete Ticket, Ban User, Report Spam, Ban and Delete User, Export Ticket as PDF, Print Ticket, Merge Tickets, Add note, Add billing note, Set due time, Properties edit )
• Improved Staff Group Settings Staff access can be restricted to various functions and levels.

Bug fixes in V2.3.2

• Query optimization for quick view recent activity.
• On client portal clients ticket post were not sorted correctly.
• Closed or tickets in other than open status sorted by last activity. (This makes easy to locate what ticket was replied latest.)
• Vision Auto updates extra field added i.e destination folder (this is used to track what folder vision is installed and which files need to be updated.)
• WHMCS Integration >> Enable Custom fields were not working - this is fixed now.
• If registration required was set for mail queue it failed to send email user  saying that your are not registered, this is fixed now.
• Staff Group used to remain default even after its changed.
• WHMCS support module integration display issues fixed.
• Cerberus Migration had some bugs this is fixed now.
• WHMCS migration had some bugs this is fixed now.

Minor Changes

• Login Integartion named as Integartion in Admin >> Settings
• Queue Overrides changed to Queue titles

Change Log

You can find the list of files that were edited during version change V2.2.4 to V2.3.2

http://thevisionworld.com/forums/index.php/topic,64.0.html

How to Upgrade to V2.3.2?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

SMS (Short Message Service) is considered to be one of the most instant, real time, reliable and broadly available communication means. SMS supports national and international roaming. This means that you can send short messages to any other GSM mobile user around the world. With the PCS networks based on all the three technologies, GSM, CDMA and TDMA supporting SMS, SMS is more or less a universal mobile data service.

Vision Helpdesk SMS Alert Plugin allows staff to receive ticket alerts on their mobile phones. They can receive updates on helpdesk activity even if they have not logged in to helpdesk.

Vision Helpdesk Alert system allows you and your staff to select events (New Ticket, Ticket Reply, etc..) for which they want to receive SMS Alerts.  Further it allows you to filter event for specific Department / Ticket Status  ( Open /Awaiting/ Close etc.)

Currently we support Clickatell.com and 2SMS.com SMS gateways.

User can signup at Clickatell or 2SMS and update those login details in your Vision helpdesk.

Vision Helpesk now supports Pay Per Ticket | Paid Support module for Blesta Billing System too.

Vision Helpdesk integrates with Blesta Billing Software to offer Paid Support feature, that means now you can add billing note to a ticket and create invoice right from your Vision helpdesk.

This feature is simple and does not require any technical knowledge, You need to provide your Blesta database and Admin login details in Vision Helpdesk and your Vision Helpdesk turns in to Paid Support Helpdesk.

Rest below images speak for themselves..

A) Add Billing Note and Create Invoice

B) Invoice List

C) Invoice Details

Please comment on what additional Billing Systems you would like us to integrate for Paid Support Feature..

Also check — Vision Helpdesk integartion with WHMCS to offer Paid Ticket Support.

Today we have released Vision Helpdesk V2.2.4 Release — this includes fixing of some important bugs in V2.2.2  and API support included.

We recommend users to upgrade to V2.2.4

Features added in Vision Helpdesk 2.2.4

• Vision Helpdesk API’s Released.

Smart Vision V1.1.0 released — Previously Smart Vision supported Vision Helpdesk V1.2  now we have API’s for Vision Helpdesk 2.x thus supporting Smart Vision.

Bug fixes in V2.2.4

• On upgrading from V2.1.1 to V2.2.2 Title bar still shows V2.0.0 version
• Iconv related bugs fixed (Some non UTF-8 Characters were not displaying correct in ticket and emails)
• Auto Save Reply fixed.

Change Log

You can find the list of files that were edited during version change V2.2.2 to V2.2.4

http://thevisionworld.com/forums/index.php/topic,47.0.html

How to Upgrade to V2.2.4?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.