The most awaited first stable version of Vision help desk “Vision 1.0” is now released. It has a great significance to every single person involved with it.

Vision stable release includes key features like -

• Manage Multiple Domains/Companies
• Inbuilt Anti Virus Tool
• Migration Tool
• Multi-Language
• AJAX Based Rich User Interface
• Login Integration
• Report Generation
• Scrap Book & Private Messaging
• Client Side Quick Search Facility
• Online Issue Tracking
• Knowledge Base
• Troubleshooting
• Downloads
• News
• Service Level Agreements
• Escalations and much more..

Vision license is available in leased and owned with and without branding options. You can purchase it from — http://www.thevisionworld.com/purchase.html

Free trial and online demo are available at –

• 7 Day’s Free Trial on our server
• Online Demo
• Evaluation Version

If your feature suggestion or module was not implemented, please keep the valuable comments coming as our development is based on your suggestions.

The stable release is not an end!! — there is still more to come with upcoming version’s so stay tuned…

English has always been the dominant language on the Web but we cannot ignore the fact that a significant number of Internet users either don’t speak English or prefer to use their native language for Web transactions.

You bet, the ratio of English to non-English users should be almost 50-50? or even if it is 60-40 — Is it worth loosing a client just because they are non-English user? I’m sure your answer will be “No - its not worth loosing clients!!” So my question is what actions are you taking to prevent your non-English speaking clients? some will say they need tools that will allow non-English users to communicate with them,. Agreed!! - This is what we are trying to help you with our Multi-language feature..

Vision - “Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.

This feature mainly includes –

• Clients can change client panel language to one that they understand.
• Clients can send tickets / emails in their own language.

• Your staff has option to select language while replying tickets.

We hope this feature will enhance your business and you stop saying NO to non-English users

Please find technical help on how to use this feature — click here

WHMCS Billing System — WHMCS is the complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses. Packed with features but with a core focus on remaining easy to use and customise, WHMCS enables you to easily and effectively manage your business. It also automates many routine tasks including invoicing, order provisioning, suspensions, and more.

Vision Helpdesk — Vision is a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them.

WHMCS & Vision Integration

We support three modules under this integration -

a) Login Share

Login Share plug-in allows your users to bypass the login registration process for their support area. If enabled your users can use one common login details for login to WHMCS billing system and Vision Helpdesk.

b) Auto Custom Fields

This allows Vision to pull client information (Package type, Server Ip, Domain name, Control Panel User & Password and more) from WHMCS enabling support staff to view client information in helpdesk whenever client post a ticket.

c) Overriding WHMCS Support Module.

Vision not only supports login share and auto custom fields but goes one step ahead - It overrides whmcs inbuilt support module, view tickets, submit tickets, knowledge base articles, downloads, announcements and search options.

Submit Ticket

View Ticket

Ticket List

The integration is simple and does not require any technical expertise or coding knowledge - click here to check detailed steps for integration.

TheVisionWorld.com has announced free Vision helpdesk license for beta testers who provide quality feedback or help finding bugs.

Vision Helpdesk is well-organized and logically constructed system that provides a vast feature set clients can depend on. Key features are - Multiple Domains/Companies, Inbuilt Antivirus Tool, Handy Tool Bar, Migration Tool, AJAX Based Rich User Interface, Online Issue Tracking, Login Integration , Service Level Agreements, Report Generation, Scrap Book & Private Messaging and Client Side Quick Search Facility.

Vision is a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them” said company HR Preeti Sharma.

Beta testers can signup for evaluation version at — http://www.thevisionworld.com/purchase.html

More Information at: - http://www.thevisionworld.com/blog/

The well-organized and logically constructed interface allows users to add multiple domains/companies and further easily access and manage them all from one place.

Better controls are definitely achieved due to the centralized nature of the system which in turn is easy and has low maintenance.

Control - Staff Access Rights

Not only you can add multiple companies and manage them but you can also organize staff as per respective company that means you can assign staff particular rights and controls over more then one department and further domain.

The best part is you can combine it all into one central place!