Vision Helpdesk now supports Auto Version Upgrade — Version Updates is user-friendly and the extensible update process that ensures reliability and data integrity. Version upgrades of Vision Helpdesk are seamlessly done that saves time and effort.

It takes two simple steps to upgrade Vision Helpdesk version — Before you upgrade make sure you take your vision helpdesk files backup and your helpdesk database backup.

Step I] In Admin Section Check Available Updates — If new version is available then click on update to respective version.

Software Information

Step II] Enter your account ftp login details and click on update now — our system will replace old files with new version files.. thats it.

ftp details

The ftp password is stored in encrypted format — this makes upgrade process secure and safe.

Ping! Zine, the leading web hosting magazine publisher, today announced their new partnership with TheVisionWorld.com. With this partnership Ping! Zine will now offer “Free Vision Helpdesk Annual License” as a gift to their magazine readers and subscribers.

Vision Helpdesk is the ultimate modern help desk software, capable of handling multiple companies with various support areas and organize staff to their zones allowing the highest efficiency for support ticket replies. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most of the IT service management requirements.

“Since 2002, our readers have valued Ping! Zine’s central role in providing thoughtful news and analysis of the hosted services industry. Today we’re excited to join forces with our sponsor, Vision, to offer its next-generation Help Desk software for free, a $199 value,” said Keith Duncan, publisher of Ping! Zine Web Hosting Magazine.

“Ping! Zine needs no introduction, we know it’s one of the most widely read print magazine for the web hosting industry. Ping! Zine currently distributes to over 45,000 plus readers. What better way to reach the webhosting market?” said Preeti Sharma, HR at TheVisionWorld.com.

For more information about Ping! Zine please visit - http://PingZine.com Also check out Vision Helpdesk Screenshots, Online Demo & Free Trial at http://TheVisionWorld.com

TheVisionWorld , providers of an extensive web-based helpdesk software “Vision - helpdesk”, today announced their new partnership with WebHostingChat , one of the leading Web Hosting discussion forums.

Partners

“Vision” is a promising helpdesk software, having a potential to deliver features that any organization needs to manage their day to day customer care and support activities. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most IT service managment requirements.

“We always urge to help WebHostingChat members by all possible means to improve their business. With this partnership, we can now offer Free Vision Helpdesk Annual License to our most active members. ( Eligibility - A member should have minimum 100 posts on WebHostingChat)”, said WebHostingChat
CEO - David Kathir”.

A helpdesk plays an important role for a company, it not only opens communication channel between customers and the company but acts as a central hub for help and information for both customers and company employees. Keeping this in mind, Company HR. Preeti Sharma comments, “We’re really excited with this partnership since the major client base for “Vision” is definitely the Webhosting Sector. We  view our partnership with WebHostingChat as an important step forward in our continuing goal to make “Vision” more widely available to businesses of all sizes.”

TheVisionWorld.com providers of advanced help desk software “Vision”, today announced another crucial feature “Multi-Language” Vision is an extensive web-based help desk software that empowers organizations to gain maximum control over their inbox and offers effective methods for managing Emails, Client Communication, Online Issue Tracking, Knowledgebase, Troubleshooting, News, Downloads, SLA, Escalations, Reports and much more..

Company claims that “Multi - language feature will enable organizations to offer support (emails / tickets) to their clients in their respective language.”

Company HR. Preeti Sharma said “The feature is easy to use and does not require any technical expertise” adding to this she said “With multi-language feature Vision will now break language barriers for organizations which helps to extend their operations for non-English users too.” In continuation to multi-language feature she shared few words about Vision color themes by saying, “Vision is not just feature rich; with new set of color themes for client panel it makes Vision help desk design rich as well”

For more information please visit :- http://www.thevisionworld.com/blog/

English has always been the dominant language on the Web but we cannot ignore the fact that a significant number of Internet users either don’t speak English or prefer to use their native language for Web transactions.

You bet, the ratio of English to non-English users should be almost 50-50? or even if it is 60-40 — Is it worth loosing a client just because they are non-English user? I’m sure your answer will be “No - its not worth loosing clients!!” So my question is what actions are you taking to prevent your non-English speaking clients? some will say they need tools that will allow non-English users to communicate with them,. Agreed!! - This is what we are trying to help you with our Multi-language feature..

Vision - “Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.

This feature mainly includes –

• Clients can change client panel language to one that they understand.
• Clients can send tickets / emails in their own language.

• Your staff has option to select language while replying tickets.

We hope this feature will enhance your business and you stop saying NO to non-English users

Please find technical help on how to use this feature — click here

Vision helpdesk (thevisionworld.com), a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and further allows maximum control over them, WHMCS (whmcs.com) being a complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses, a combination that makes an easy to use client system.

Vision integration with WHMCS mainly covers three modules; Sharing Logins, Auto Custom Fields and Overriding WHMCS inbuilt support module. This easy to integrate system opens two way communication between WHMCS and Vision, allowing access to a client’s ticket information from WHMCS and the complete detailed billing information that is displayed in Vision.

“Integration of two software’s plays an important role in today’s online business. The integration not only increases the features but also improves control over the operations flow. Keeping this in mind we are looking forward to integrate Vision with other leading software’s that will benefit users to a large extent in their day to day helpdesk activities” says company HR Preeti Sharma.

For more details on how WHMCS integration works please visit –
http://thevisionworld.com/blog/