English has always been the dominant language on the Web but we cannot ignore the fact that a significant number of Internet users either don’t speak English or prefer to use their native language for Web transactions.

You bet, the ratio of English to non-English users should be almost 50-50? or even if it is 60-40 — Is it worth loosing a client just because they are non-English user? I’m sure your answer will be “No - its not worth loosing clients!!” So my question is what actions are you taking to prevent your non-English speaking clients? some will say they need tools that will allow non-English users to communicate with them,. Agreed!! - This is what we are trying to help you with our Multi-language feature..

Vision - “Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.

This feature mainly includes –

• Clients can change client panel language to one that they understand.
• Clients can send tickets / emails in their own language.

• Your staff has option to select language while replying tickets.

We hope this feature will enhance your business and you stop saying NO to non-English users

Please find technical help on how to use this feature — click here