What is SLA ?

SLA is an abbreviation for “Service Level Agreement“.  (SLA’s) are fundamental to both providers and recipients of services. It means to have guaranteed response or resolution time for incidents ( trouble tickets).

SLAs normally are part of a contract between a customer and a service provider.

For example, A SLA between Webhosting Company and its customers could be –15 mins response time & 1hour resolution time.

How SLA is implemented in Vision Helpdesk?

Vision helpdesk manages to implement SLA in a comprehensive manner, It offer methods to add working Schedules, SLA Plan and SLA Application to tickets, ticket status (open, hold etc ) ticket priority wise etc.. Additionally Vision offers SLA report generation tool that help the service provider to gain a complete insight of each ticket/client to find out if the SLA was maintained.

Three steps to setup SLA with Vision Helpdesk

1. Create Schedule
2. Add SLA Plan
3. Apply SLA Plan

Creating Schedule is defining the working hours for each day in a week (This hours are when SLA will be considered)

Adding SLA Plan is mainly setting up Overdue Time -This time decides SLA Plan.

Applying SLA Plan is nothing but defining which queue tickets will fall under SLA Plan.

How to check if SLA was maintained?

Vision offers SLA Report tool — which allows you to generate reports on fly and it gives you SLA per ticket status.

Special Introductory offer on Vision Helpdesk: “50% off on Vision Helpdesk”

Vision license is available in leased and owned with and without branding options. You can purchase it from — http://www.thevisionworld.com/purchase.html

Coupon Code : special

Free trial and online demo are available at –

Vision Helpesk 7 Day’s Free Trial on our server –
http://www.thevisionworld.com/purchase.html

Vision Helpesk Online Demo –
http://www.thevisionworld.com/visiononlinedemo.html

Vision Helpesk Evaluation Version –
http://www.thevisionworld.com/purchase.html

The offer is valid for limited time… don’t miss the boat.

We are pleased to announce the launch of the Vision Reseller Program.

If you are looking to bundle some value added services in your existing products? Vision reseller program will allow you to do so.. By becoming a Vision reseller, you can bundle Vision free (or at a low cost) with your hosting product packages!

The discount ratio increases with the increase in number of license you sale… We are offering discounts from 15% — 55% based on number of licenses you sale.

Reseller Requirements

• You must have an active Vision license purchased directly from us.
• Owned license owner must have active support & updates package.
• Your account should have all invoices paid.
• You must agree to our reseller provider agreement.
• You may sell licenses to your own hosting reseller / dedicated server clients

Reseller Benefits

• Hassel free billing and license management.
• Discounted Pricing. (15-55% off!)
• Free support to reseller clients.
• Easy license distribution.
• No security deposits or advance payments.
• Immediate activation of your orders.

For more details on reseller pricing please check out — http://www.thevisionworld.com/resellers.html

The most awaited first stable version of Vision help desk “Vision 1.0” is now released. It has a great significance to every single person involved with it.

Vision stable release includes key features like -

• Manage Multiple Domains/Companies
• Inbuilt Anti Virus Tool
• Migration Tool
• Multi-Language
• AJAX Based Rich User Interface
• Login Integration
• Report Generation
• Scrap Book & Private Messaging
• Client Side Quick Search Facility
• Online Issue Tracking
• Knowledge Base
• Troubleshooting
• Downloads
• News
• Service Level Agreements
• Escalations and much more..

Vision license is available in leased and owned with and without branding options. You can purchase it from — http://www.thevisionworld.com/purchase.html

Free trial and online demo are available at –

• 7 Day’s Free Trial on our server
• Online Demo
• Evaluation Version

If your feature suggestion or module was not implemented, please keep the valuable comments coming as our development is based on your suggestions.

The stable release is not an end!! — there is still more to come with upcoming version’s so stay tuned…

The company states that - “Vision help desk is a comprehensive web-based help desk software that empowers organizations to gain maximum control over their inbox and offers effective methods for managing Emails, Client Communication, Online Issue Tracking, Knowledgebase, Troubleshooting, News, Downloads, SLA and Escalations”. It claims — “The key features of Vision help desk are Manage Multiple Domains/Companies, Inbuilt Antivirus Tool, Migration Tool, Multi-Language, AJAX Based Rich User Interface, Sharing Logins, Report Generation, Scrap Book & Private Messaging, Client Side Quick Search Facility and much more”.

It further explains that the “Vision install procedure is a simple web-based process done within few clicks. An installation document is also available for download at the company’s website. The company described that Vision offers two separate interfaces-an end user section, and an administrator section with an easy-to-use interface”.

“Beta version of Vision has earned a well-deserved reputation as a high performance, comprehensive web-based help desk software that is highly intuitive and easy to use” said Company HR. Preeti Sharma. She added “We are excited to see Vision has emerged as powerful and promising help desk software in the market after aggressive beta testing.”

The company offers 7 days free trail and one month free evaluation version for users to test before they purchase it — more details about Vision can be found at company website — http://www.thevisionworld.com/

TheVisionWorld.com providers of advanced help desk software “Vision”, today announced another crucial feature “Multi-Language” Vision is an extensive web-based help desk software that empowers organizations to gain maximum control over their inbox and offers effective methods for managing Emails, Client Communication, Online Issue Tracking, Knowledgebase, Troubleshooting, News, Downloads, SLA, Escalations, Reports and much more..

Company claims that “Multi - language feature will enable organizations to offer support (emails / tickets) to their clients in their respective language.”

Company HR. Preeti Sharma said “The feature is easy to use and does not require any technical expertise” adding to this she said “With multi-language feature Vision will now break language barriers for organizations which helps to extend their operations for non-English users too.” In continuation to multi-language feature she shared few words about Vision color themes by saying, “Vision is not just feature rich; with new set of color themes for client panel it makes Vision help desk design rich as well”

For more information please visit :- http://www.thevisionworld.com/blog/