“We are excited to announce this partnership as this added feature will allow us to continue to grow at an exciting pace while staying ahead of the competition by offering our clients the latest in technological innovations such as this free helpdesk software feature,” stated Brian French, president and CEO of AptHost.

RSDV is expecting to complete the acquisition of AptHost by November 30th, 2008, RSDV’s year end. AptHost received another record month in revenue, surpassing its previous month of sales in October with plans for expansion into new vertical markets. No changes in personal in AptHost are expected after the acquisition is completed.

About AptHost.com

Founded in 2001, AptHost.com started its enterprise on the web in early 2003. Since then, AptHost.com has become a leading provider of Linux-based web hosting services for Personal, Small, and Medium Sized businesses.

About TheVisionWorld.com

Operating as a subsidiary company under ThinkSoftwares.net, TheVisionWorld.com was created to attend to the needs of ever-growing small businesses to tackle the toughest of support problems.

What is Google Apps ?

Google Apps

Google Apps is a service from Google for using custom domain names with several Google products. It features several Web applications with similar functionality to traditional office suites, including: Gmail, Google Calendar, Talk, Docs and Sites.

How to Configure your Domain Name with Google Hosted Email Account?

Sign up to the Google Hosted Account, Verify your domain ownership by doing one of these steps :

• Put a HTML file in the root directory of your webserver or
• Edit your CName record in your domain control panel

Simple way is by putting the HTML verification file in your root / public_html directory.

After Google has verified it, the next step is setting up MX records — One needs to setup following MX records –

aspmx.l.google.com. [10]
alt1.aspmx.l.google.com. [20]
alt2.aspmx.l.google.com. [30]
aspmx2.googlemail.com. [40]
aspmx3.googlemail.com. [50]
aspmx4.googlemail.com. [60]
aspmx5.googlemail.com. [70]

Here 10, 20, 30 etc represents MX record priority.

Next is setup SPF record for your domain –

“v=spf1 include:aspmx.googlemail.com ~all”

Once this is done you can add users emails in your google apps — example you can simply create email accounts like anything@yourdomain.com

How to use Google Hosted emails with Vision Helpdesk ?

Now that you have created google hosted emails - In Vision Helpdesk you can use it just like your normal emails.

In Vision Helpdesk Admin Section Admin Mail Parser Insert Queue

Add your google hosted email with Pop3 SSL or IMAP  SSL option.

In Incoming Mail Server Settings you have to set — pop.gmail.com or pop.googlemail.com

Setting up cron to fetch emails while using pop or imap

Set up a cron for every 5 mins to fetch emails –

*/5 * * * * /usr/bin/GET http://www.domainname.com/support/manage/cron.php >/dev/null 2>/dev/null

That’s it

Benefits of Using Google Hosted Emails over normal emails.

GMail

1. It is free.
2. It boasts incredible spam detection and filtering
3. It provides great ways of organizing and labeling incoming messages.
4. Conversation threads are automatically grouped, making each request easy to follow until resolution.
5. much more…

Vision Helpdesk is the ultimate modern help desk software, capable of handling multiple companies with various support areas and organize staff to their zones allowing the highest efficiency for support ticket replies. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most of the IT service management requirements.

“Since 2002, our readers have valued Ping! Zine’s central role in providing thoughtful news and analysis of the hosted services industry. Today we’re excited to join forces with our sponsor, Vision, to offer its next-generation Help Desk software for free, a $199 value,” said Keith Duncan, publisher of Ping! Zine Web Hosting Magazine.

“Ping! Zine needs no introduction, we know it’s one of the most widely read print magazine for the web hosting industry. Ping! Zine currently distributes to over 45,000 plus readers. What better way to reach the webhosting market?” said Preeti Sharma, HR at TheVisionWorld.com.

For more information about Ping! Zine please visit - http://PingZine.com Also check out Vision Helpdesk Screenshots, Online Demo & Free Trial at http://TheVisionWorld.com

Partners

“Vision” is a promising helpdesk software, having a potential to deliver features that any organization needs to manage their day to day customer care and support activities. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most IT service managment requirements.

“We always urge to help WebHostingChat members by all possible means to improve their business. With this partnership, we can now offer Free Vision Helpdesk Annual License to our most active members. ( Eligibility - A member should have minimum 100 posts on WebHostingChat)”, said WebHostingChat
CEO - David Kathir”.

A helpdesk plays an important role for a company, it not only opens communication channel between customers and the company but acts as a central hub for help and information for both customers and company employees. Keeping this in mind, Company HR. Preeti Sharma comments, “We’re really excited with this partnership since the major client base for “Vision” is definitely the Webhosting Sector. We  view our partnership with WebHostingChat as an important step forward in our continuing goal to make “Vision” more widely available to businesses of all sizes.”

SLA is an abbreviation for “Service Level Agreement“.  (SLA’s) are fundamental to both providers and recipients of services. It means to have guaranteed response or resolution time for incidents ( trouble tickets).

SLAs normally are part of a contract between a customer and a service provider.

For example, A SLA between Webhosting Company and its customers could be –15 mins response time & 1hour resolution time.

How SLA is implemented in Vision Helpdesk?

Vision helpdesk manages to implement SLA in a comprehensive manner, It offer methods to add working Schedules, SLA Plan and SLA Application to tickets, ticket status (open, hold etc ) ticket priority wise etc.. Additionally Vision offers SLA report generation tool that help the service provider to gain a complete insight of each ticket/client to find out if the SLA was maintained.

Three steps to setup SLA with Vision Helpdesk

1. Create Schedule
2. Add SLA Plan
3. Apply SLA Plan

Creating Schedule is defining the working hours for each day in a week (This hours are when SLA will be considered)

Adding SLA Plan is mainly setting up Overdue Time -This time decides SLA Plan.

Applying SLA Plan is nothing but defining which queue tickets will fall under SLA Plan.

How to check if SLA was maintained?

Vision offers SLA Report tool — which allows you to generate reports on fly and it gives you SLA per ticket status.

Vision license is available in leased and owned with and without branding options. You can purchase it from — http://www.thevisionworld.com/purchase.html

Coupon Code : special

Free trial and online demo are available at –

Vision Helpesk 7 Day’s Free Trial on our server –
http://www.thevisionworld.com/purchase.html

Vision Helpesk Online Demo –
http://www.thevisionworld.com/visiononlinedemo.html

Vision Helpesk Evaluation Version –
http://www.thevisionworld.com/purchase.html

The offer is valid for limited time… don’t miss the boat.

If you are looking to bundle some value added services in your existing products? Vision reseller program will allow you to do so.. By becoming a Vision reseller, you can bundle Vision free (or at a low cost) with your hosting product packages!

The discount ratio increases with the increase in number of license you sale… We are offering discounts from 15% — 55% based on number of licenses you sale.

Reseller Requirements

• You must have an active Vision license purchased directly from us.
• Owned license owner must have active support & updates package.
• Your account should have all invoices paid.
• You must agree to our reseller provider agreement.
• You may sell licenses to your own hosting reseller / dedicated server clients

Reseller Benefits

• Hassel free billing and license management.
• Discounted Pricing. (15-55% off!)
• Free support to reseller clients.
• Easy license distribution.
• No security deposits or advance payments.
• Immediate activation of your orders.

For more details on reseller pricing please check out — http://www.thevisionworld.com/resellers.html

Vision stable release includes key features like -

• Manage Multiple Domains/Companies
• Inbuilt Anti Virus Tool
• Migration Tool
• Multi-Language
• AJAX Based Rich User Interface
• Login Integration
• Report Generation
• Scrap Book & Private Messaging
• Client Side Quick Search Facility
• Online Issue Tracking
• Knowledge Base
• Troubleshooting
• Downloads
• News
• Service Level Agreements
• Escalations and much more..

Vision license is available in leased and owned with and without branding options. You can purchase it from — http://www.thevisionworld.com/purchase.html

Free trial and online demo are available at –

• 7 Day’s Free Trial on our server
• Online Demo
• Evaluation Version

If your feature suggestion or module was not implemented, please keep the valuable comments coming as our development is based on your suggestions.

The stable release is not an end!! — there is still more to come with upcoming version’s so stay tuned…

It further explains that the “Vision install procedure is a simple web-based process done within few clicks. An installation document is also available for download at the company’s website. The company described that Vision offers two separate interfaces-an end user section, and an administrator section with an easy-to-use interface”.

“Beta version of Vision has earned a well-deserved reputation as a high performance, comprehensive web-based help desk software that is highly intuitive and easy to use” said Company HR. Preeti Sharma. She added “We are excited to see Vision has emerged as powerful and promising help desk software in the market after aggressive beta testing.”

The company offers 7 days free trail and one month free evaluation version for users to test before they purchase it — more details about Vision can be found at company website — http://www.thevisionworld.com/

Company claims that “Multi - language feature will enable organizations to offer support (emails / tickets) to their clients in their respective language.”

Company HR. Preeti Sharma said “The feature is easy to use and does not require any technical expertise” adding to this she said “With multi-language feature Vision will now break language barriers for organizations which helps to extend their operations for non-English users too.” In continuation to multi-language feature she shared few words about Vision color themes by saying, “Vision is not just feature rich; with new set of color themes for client panel it makes Vision help desk design rich as well”

For more information please visit :- http://www.thevisionworld.com/blog/