Archive for the ‘Announcements’ Category

WHMCS Billing System & Vision Helpdesk Login Share / Integration

Saturday, July 19th, 2008

WHMCS Billing System — WHMCS is the complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses. Packed with features but with a core focus on remaining easy to use and customise, WHMCS enables you to easily and effectively manage your business. It also automates many routine tasks including invoicing, order provisioning, suspensions, and more.

Vision Helpdesk — Vision is a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them.

WHMCS & Vision Integration

WHMCS Billing System & Vision Helpdesk Login Share / Integration

We support three modules under this integration -

a) Login Share

Login Share plug-in allows your users to bypass the login registration process for their support area. If enabled your users can use one common login details for login to WHMCS billing system and Vision Helpdesk.

b) Auto Custom Fields

This allows Vision to pull client information (Package type, Server Ip, Domain name, Control Panel User & Password and more) from WHMCS enabling support staff to view client information in helpdesk whenever client post a ticket.

Auto Custom fields

c) Overriding WHMCS Support Module.

Vision not only supports login share and auto custom fields but goes one step ahead - It overrides whmcs inbuilt support module, view tickets, submit tickets, knowledge base articles, downloads, announcements and search options.

Submit Ticket

Submit Ticket

View Ticket

View Ticket

Ticket List

Ticket List

The integration is simple and does not require any technical expertise or coding knowledge - click here to check detailed steps for integration.

Vision goes colorful :)

Tuesday, July 15th, 2008

What do you say about Vision Helpdesk? Feature-rich, Easy to use interface, Fast and Colorful - this time we have added more color css themes to Vision client panel that suits your website color and integrates well.

Vision Helpdesk Themes

Along with default blue color we are now supporting Vision helpdesk client panel with red, green, orange and purple themes — this gives you choice to select theme as per your website color.

Good thing is you don’t have to pay single penny for this themes - they are absolutely free packed with setup.

Don’t take this colorful themes as just design rich, The Vision client panel comes with additional features like client side search facility — It enables your clients to search their email / ticket using single word or phrase that appears in message subject or content.

Additionally Vision will support multi-language feature for client panel with upcoming versions.

We have some more exiting feature’s cooking at our Vision kitchen — click here for more information..

Get free Vision Helpdesk for life!! Limited time offer!!

Saturday, July 12th, 2008

We are currently recruiting Beta Testers for Vision Helpdesk.

Testers who provide quality feedback will be given Vision Single Domain stable release license free for life. This is limited time offer…

Beta Testers are requested to signup on our Bugs Portal -
http://www.thevisionworld.com/bugs/

Vision Helpdesk is well-organized, powerful and logically constructed system provides a vast feature set clients can depend on.

Vision Key Features –

* Add Multiple Domains/Companies
* Inbuilt Antivirus Tool
* Handy Tool Bar
* Migration Tool
* AJAX Based Rich User Interface
* Online Issue Tracking
* Login Integration
* Service Level Agreements
* Report Generation
* Scrap Book & Private Messaging
* Submit / Reply Tickets Using Your Favorite Email Client
* Client Side Quick Search Facility

Signup for Evaluation Vision Beta from our website -
http://www.thevisionworld.com/purchase.html

Vision Online Demo -

Free Vision Helpdesk

We appreciate your feedback / comments / suggestions ..

Vision Helpdesk - 7day’s free trial launched!!

Saturday, June 21st, 2008

Today we have launched 7day’s free trial of vision helpdesk on our server.

You can order your trial vision at - http://www.thevisionworld.com/purchase.html

It’s an instant process - takes just 10 to 15 mins to setup trial version once ordered.

Online demo of vision is available at - http://www.thevisionworld.com/visiononlinedemo.html

Very soon vision will be announcing stable release for Vision.

ThinkSupport.net launched VISION - HelpDesk

Wednesday, April 2nd, 2008

Demonstrating its commitment to users, ThinkSupport.net today launched a powerful web-based helpdesk software - “VISION“, featuring the beta version.

ThinkSupport.net has come a long way from its beginnings. After being a leader in providing Webhosting and Software Support, Thinksupport looks to the future and introduces ThinkSoftwares.net. ThinkSoftwares comprises of an expertise team, a team that will be fully dedicated towards software development, a team that promises to bring an innovative product each time to the market that is unique and affordable.

In the amidst of IT solution arises the twilight of VISION. “VISION” the well-organized, powerful and logically constructed system provides a vast feature set clients can depend on. The characteristic that distinguishes Vision from other support helpdesk is “True Multi Domain/Company Support“. While some of the optional features are especially exciting for the client, the end user would also benefit from the new software.

In addition, a special customer care area on TheVisionWorld.com website will offer informative articles, installation instructions and other helpful material to all registered users.

In the near future, TheVisionWorld will continue to release new versions and other plug-ins that can be used with these products

With their first product launch VISION, “ThinkSoftwares will continue to launch new products and further ensures the service delivered is secure, reliable and easily accessible” said company HR Preeti Sharma.