English has always been the dominant language on the Web but we cannot ignore the fact that a significant number of Internet users either don’t speak English or prefer to use their native language for Web transactions.

You bet, the ratio of English to non-English users should be almost 50-50? or even if it is 60-40 — Is it worth loosing a client just because they are non-English user? I’m sure your answer will be “No - its not worth loosing clients!!” So my question is what actions are you taking to prevent your non-English speaking clients? some will say they need tools that will allow non-English users to communicate with them,. Agreed!! - This is what we are trying to help you with our Multi-language feature..

Vision - “Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.

This feature mainly includes –

• Clients can change client panel language to one that they understand.
• Clients can send tickets / emails in their own language.

• Your staff has option to select language while replying tickets.

We hope this feature will enhance your business and you stop saying NO to non-English users

Please find technical help on how to use this feature — click here

Vision helpdesk (thevisionworld.com), a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and further allows maximum control over them, WHMCS (whmcs.com) being a complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses, a combination that makes an easy to use client system.

Vision integration with WHMCS mainly covers three modules; Sharing Logins, Auto Custom Fields and Overriding WHMCS inbuilt support module. This easy to integrate system opens two way communication between WHMCS and Vision, allowing access to a client’s ticket information from WHMCS and the complete detailed billing information that is displayed in Vision.

“Integration of two software’s plays an important role in today’s online business. The integration not only increases the features but also improves control over the operations flow. Keeping this in mind we are looking forward to integrate Vision with other leading software’s that will benefit users to a large extent in their day to day helpdesk activities” says company HR Preeti Sharma.

For more details on how WHMCS integration works please visit –
http://thevisionworld.com/blog/

WHMCS Billing System — WHMCS is the complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses. Packed with features but with a core focus on remaining easy to use and customise, WHMCS enables you to easily and effectively manage your business. It also automates many routine tasks including invoicing, order provisioning, suspensions, and more.

Vision Helpdesk — Vision is a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them.

WHMCS & Vision Integration

We support three modules under this integration -

a) Login Share

Login Share plug-in allows your users to bypass the login registration process for their support area. If enabled your users can use one common login details for login to WHMCS billing system and Vision Helpdesk.

b) Auto Custom Fields

This allows Vision to pull client information (Package type, Server Ip, Domain name, Control Panel User & Password and more) from WHMCS enabling support staff to view client information in helpdesk whenever client post a ticket.

c) Overriding WHMCS Support Module.

Vision not only supports login share and auto custom fields but goes one step ahead - It overrides whmcs inbuilt support module, view tickets, submit tickets, knowledge base articles, downloads, announcements and search options.

Submit Ticket

View Ticket

Ticket List

The integration is simple and does not require any technical expertise or coding knowledge - click here to check detailed steps for integration.

Worried about the difficulties of switching to new helpdesk system? Vision Helpdesk provides an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesk’s like:

• Kayako Support Suite
• Kayako eSupport
  
• Cerberus
• WHMCS
• Support Trio (under development)

Migration of users, tickets/emails, ticket queue’s, ticket status and much more are seamlessly done that save time and efforts.

The migration tool is robust, user-friendly, and extensible migration process ensuring reliability and data integrity.

It takes just two simple steps to transfer your data from your old helpdesk to vision helpdesk.

Step 1 : You need to provide your old helpdesk database login details.

Step 2 : Decide which department tickets from old helpdesk should go to respective departments on Vision.

Benefits of switching to Vision Helpdesk:

• Feature rich and easy to use helpdesk.
• Platform Independent.
• Increased Productivity — Appropriate use of PHP-Ajax reduces page loads drastically and overall ticket solving speed goes high - Don’t believe? then you must check our online demo.
• Fast & Reliable Support.
• Scheduled development based on feature requests and changing technology.
• And much more..

We are always looking for comments and feedback’s to make Vision more and more better — If you think you have some new ideas that can enhance Vision Helpdesk further please post feature requests here.

What do you say about Vision Helpdesk? Feature-rich, Easy to use interface, Fast and Colorful - this time we have added more color css themes to Vision client panel that suits your website color and integrates well.

Along with default blue color we are now supporting Vision helpdesk client panel with red, green, orange and purple themes — this gives you choice to select theme as per your website color.

Good thing is you don’t have to pay single penny for this themes - they are absolutely free packed with setup.

Don’t take this colorful themes as just design rich, The Vision client panel comes with additional features like client side search facility — It enables your clients to search their email / ticket using single word or phrase that appears in message subject or content.

Additionally Vision will support multi-language feature for client panel with upcoming versions.

We have some more exiting feature’s cooking at our Vision kitchen — click here for more information..

TheVisionWorld.com has announced free Vision helpdesk license for beta testers who provide quality feedback or help finding bugs.

Vision Helpdesk is well-organized and logically constructed system that provides a vast feature set clients can depend on. Key features are - Multiple Domains/Companies, Inbuilt Antivirus Tool, Handy Tool Bar, Migration Tool, AJAX Based Rich User Interface, Online Issue Tracking, Login Integration , Service Level Agreements, Report Generation, Scrap Book & Private Messaging and Client Side Quick Search Facility.

Vision is a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them” said company HR Preeti Sharma.

Beta testers can signup for evaluation version at — http://www.thevisionworld.com/purchase.html

More Information at: - http://www.thevisionworld.com/blog/