The most awaited first stable version of Vision help desk “Vision 1.0” is now released. It has a great significance to every single person involved with it.

Vision stable release includes key features like -

• Manage Multiple Domains/Companies
• Inbuilt Anti Virus Tool
• Migration Tool
• Multi-Language
• AJAX Based Rich User Interface
• Login Integration
• Report Generation
• Scrap Book & Private Messaging
• Client Side Quick Search Facility
• Online Issue Tracking
• Knowledge Base
• Troubleshooting
• Downloads
• News
• Service Level Agreements
• Escalations and much more..

Vision license is available in leased and owned with and without branding options. You can purchase it from — http://www.thevisionworld.com/purchase.html

Free trial and online demo are available at –

• 7 Day’s Free Trial on our server
• Online Demo
• Evaluation Version

If your feature suggestion or module was not implemented, please keep the valuable comments coming as our development is based on your suggestions.

The stable release is not an end!! — there is still more to come with upcoming version’s so stay tuned…

English has always been the dominant language on the Web but we cannot ignore the fact that a significant number of Internet users either don’t speak English or prefer to use their native language for Web transactions.

You bet, the ratio of English to non-English users should be almost 50-50? or even if it is 60-40 — Is it worth loosing a client just because they are non-English user? I’m sure your answer will be “No - its not worth loosing clients!!” So my question is what actions are you taking to prevent your non-English speaking clients? some will say they need tools that will allow non-English users to communicate with them,. Agreed!! - This is what we are trying to help you with our Multi-language feature..

Vision - “Multi-language” feature now empowers organizations to extend their business all over the globe by breaking the language barriers. Now you can provide support to your clients in their own language.

This feature mainly includes –

• Clients can change client panel language to one that they understand.
• Clients can send tickets / emails in their own language.

• Your staff has option to select language while replying tickets.

We hope this feature will enhance your business and you stop saying NO to non-English users

Please find technical help on how to use this feature — click here

WHMCS Billing System — WHMCS is the complete all-in-one client management, billing & support solution for Web Hosts & Other Online Businesses. Packed with features but with a core focus on remaining easy to use and customise, WHMCS enables you to easily and effectively manage your business. It also automates many routine tasks including invoicing, order provisioning, suspensions, and more.

Vision Helpdesk — Vision is a powerful web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them.

WHMCS & Vision Integration

We support three modules under this integration -

a) Login Share

Login Share plug-in allows your users to bypass the login registration process for their support area. If enabled your users can use one common login details for login to WHMCS billing system and Vision Helpdesk.

b) Auto Custom Fields

This allows Vision to pull client information (Package type, Server Ip, Domain name, Control Panel User & Password and more) from WHMCS enabling support staff to view client information in helpdesk whenever client post a ticket.

c) Overriding WHMCS Support Module.

Vision not only supports login share and auto custom fields but goes one step ahead - It overrides whmcs inbuilt support module, view tickets, submit tickets, knowledge base articles, downloads, announcements and search options.

Submit Ticket

View Ticket

Ticket List

The integration is simple and does not require any technical expertise or coding knowledge - click here to check detailed steps for integration.

Worried about the difficulties of switching to new helpdesk system? Vision Helpdesk provides an innovative data migration tool. The migration tool automates the entire migration process and easily imports data from major helpdesk’s like:

• Kayako Support Suite
• Kayako eSupport
  
• Cerberus
• WHMCS (under development)
• Support Trio (under development)

Migration of users, tickets/emails, ticket queue’s, ticket status and much more are seamlessly done that save time and efforts.

The migration tool is robust, user-friendly, and extensible migration process ensuring reliability and data integrity.

It takes just two simple steps to transfer your data from your old helpdesk to vision helpdesk.

Step 1 : You need to provide your old helpdesk database login details.

Step 2 : Decide which department tickets from old helpdesk should go to respective departments on Vision.

Benefits of switching to Vision Helpdesk:

• Feature rich and easy to use helpdesk.
• Platform Independent.
• Increased Productivity — Appropriate use of PHP-Ajax reduces page loads drastically and overall ticket solving speed goes high - Don’t believe? then you must check our online demo.
• Fast & Reliable Support.
• Scheduled development based on feature requests and changing technology.
• And much more..

We are always looking for comments and feedback’s to make Vision more and more better — If you think you have some new ideas that can enhance Vision Helpdesk further please post feature requests here.

What do you say about Vision Helpdesk? Feature-rich, Easy to use interface, Fast and Colorful - this time we have added more color css themes to Vision client panel that suits your website color and integrates well.

Along with default blue color we are now supporting Vision helpdesk client panel with red, green, orange and purple themes — this gives you choice to select theme as per your website color.

Good thing is you don’t have to pay single penny for this themes - they are absolutely free packed with setup.

Don’t take this colorful themes as just design rich, The Vision client panel comes with additional features like client side search facility — It enables your clients to search their email / ticket using single word or phrase that appears in message subject or content.

Additionally Vision will support multi-language feature for client panel with upcoming versions.

We have some more exiting feature’s cooking at our Vision kitchen — click here for more information..

We are currently recruiting Beta Testers for Vision Helpdesk.

Testers who provide quality feedback will be given Vision Single Domain stable release license free for life. This is limited time offer…

Beta Testers are requested to signup on our Bugs Portal -
http://www.thevisionworld.com/bugs/

Vision Helpdesk is well-organized, powerful and logically constructed system provides a vast feature set clients can depend on.

Vision Key Features –

* Add Multiple Domains/Companies
* Inbuilt Antivirus Tool
* Handy Tool Bar
* Migration Tool
* AJAX Based Rich User Interface
* Online Issue Tracking
* Login Share
* Service Level Agreements
* Report Generation
* Scrap Book & Private Messaging
* Submit / Reply Tickets Using Your Favorite Email Client
* Client Side Quick Search Facility

Signup for Evaluation Vision Beta from our website -
http://www.thevisionworld.com/purchase.html

Vision Online Demo -

We appreciate your feedback / comments / suggestions ..

Antivirus

With increasing online virus threat it becomes very important for any organization to keep its data secure — Vision comes with a robust integrated Antivirus tool to eliminate the possibility of virus through email attachments and also allows you to scan helpdesk files.

It gives you systematic scan result.

Vision system also allows you to edit or add new virus definitions to keep your system updated.

Tool Bar

The most used features are just a click away with our handy tool bar. The tool bar is designed to minimize number of clicks and indirectly increase the speed of operations.

The well-organized and logically constructed interface allows users to add multiple domains/companies and further easily access and manage them all from one place.

Better controls are definitely achieved due to the centralized nature of the system which in turn is easy and has low maintenance.

Control - Staff Access Rights

Not only you can add multiple companies and manage them but you can also organize staff as per respective company that means you can assign staff particular rights and controls over more then one department and further domain.

The best part is you can combine it all into one central place!

Today we have launched 7day’s free trial of vision helpdesk on our server.

You can order your trial vision at - http://www.thevisionworld.com/purchase.html

It’s an instant process - takes just 10 to 15 mins to setup trial version once ordered.

Online demo of vision is available at - http://www.thevisionworld.com/visiononlinedemo.html

Very soon vision will be announcing stable release for Vision.

Demonstrating its commitment to users, ThinkSupport.net today launched a powerful web-based helpdesk software - “VISION“, featuring the beta version.

ThinkSupport.net has come a long way from its beginnings. After being a leader in providing Webhosting and Software Support, Thinksupport looks to the future and introduces ThinkSoftwares.net. ThinkSoftwares comprises of an expertise team, a team that will be fully dedicated towards software development, a team that promises to bring an innovative product each time to the market that is unique and affordable.

In the amidst of IT solution arises the twilight of VISION. “VISION” the well-organized, powerful and logically constructed system provides a vast feature set clients can depend on. The characteristic that distinguishes Vision from other support helpdesk is “True Multi Domain/Company Support“. While some of the optional features are especially exciting for the client, the end user would also benefit from the new software.

In addition, a special customer care area on TheVisionWorld.com website will offer informative articles, installation instructions and other helpful material to all registered users.

In the near future, TheVisionWorld will continue to release new versions and other plug-ins that can be used with these products

With their first product launch VISION, “ThinkSoftwares will continue to launch new products and further ensures the service delivered is secure, reliable and easily accessible” said company HR Preeti Sharma.