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Vision Helpdesk is a leading web-based helpdesk software, it comes with a unique “Satellite Helpdesk Feature“.  This feature allows users to manage support for multiple companies from single place..

The Satellite feature along with Ajax implementation extends Vision’s scalability from single company support to multiple company support management.

Vision helpdesk can be configured for different applications and scenarios . In this post we will show how Vision helpdesk can be used for providing Anonymous End User Support for your Reseller, VPS and Dedicated server clients.

What is End User Support?

“End user support is nothing but offering support to your client’s customers”.

You run a Webhosting Company and want to offer End User support — How does Vision helpdesk comes handy?

With Vision helpdesk you can offer list of features to your clients to support end users..

• You can give your reseller/vps/dedicated client a complete ready to use helpdesk software, they can have their own staff logins too.
• The helpdesk offered will have your clients company name and logo.
• Takes 10 mins to setup your clients helpdesk.
• Your staff and your client both can login to vision and work side by side – your client can see your staff’s replies or reply to their clients if they want to.
• Different signatures for different domains/departments.
• If your client runs billing software like WHMCS / Blesta /Clientexec they can get the client portal integarted with vision helpdesk too.
• The end users receives replies from clients email and no different email and much more..

We have some of our clients already using Vision Helpdesk for offering Free end user support to their clients.

Client Review:

We wanted to offer free end user support to our vps clients but there was no helpdesk which could allow us to manage end user support better way. Then we came across Vision Helpdesk and thanks to its Satellite helpdesk feature  that allows us to manage end user support without any hassle.

We include Free End User Support for our VPS clients i,e free  support to customers of our VPS clients. We install a Vision client portal on our vps clients website (See example HERE). Their customers signs in and submits tickets from their website. Vision allows customization of  logo, header and footers for our vps clients – so they can match their website design. The ticket is controlled, tracked and replied to using the main Vision program on our  server.

Vision Helpdesk also easily imports data from major helpdesks like: Kayako Support Suite – Kayako eSupport – Cerberus and WHMCS. This makes switching to Vision Helpdesk easy and you have all tickets imported from your old helpdesk — that’s is a big plus.

We are thankful to Vision helpdesk developers to provide us such a wonderful helpdesk software that allows us to manage end user support without any hassle.

We highly recommend Vision Helpdesk.

Thank You,

Russell Chambers

CEO. GlitterHost.com

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We are happy that GlitterHost is using Vision Helpdesk to offer free end user support to their clients.

Just like GlitterHost you can start offering end user support to your reseller / vps and dedicated clients too.