X'mas Special Offer

TheVisionWorld.com today announced Christmas Sale Promotions for the Festive Season by offering 50% OFF. The 50% OFF applies for below Packages –

• Vision Helpdesk Hosted on your server — (Actual Cost $19.99 /mo)
• Vision Helpdesk Hosted on our server — (Actual Cost $29.99 /mo)
• Vision owned license — (Actual Cost $299.99 /mo)

The offer is valid till 31st of December 2008. To grab the 50% OFF use the coupon “XMAS” while sign up.

Vision Helpdesk now supports Auto Version Upgrade — Version Updates is user-friendly and the extensible update process that ensures reliability and data integrity. Version upgrades of Vision Helpdesk are seamlessly done that saves time and effort.

It takes two simple steps to upgrade Vision Helpdesk version — Before you upgrade make sure you take your vision helpdesk files backup and your helpdesk database backup.

Step I] In Admin Section Check Available Updates — If new version is available then click on update to respective version.

Software Information

Step II] Enter your account ftp login details and click on update now — our system will replace old files with new version files.. thats it.

ftp details

The ftp password is stored in encrypted format — this makes upgrade process secure and safe.

Rancho Santa Monica Developments Inc. (OTCBB: RSDV) (”RSDV”) and AptHost.com Communications USA Ltd. (”AptHost”) announce a partnership agreement with TheVisionWorld.com.
AptHost, a leading provider of shared, reseller, vps and dedicated hosting services partnered with TheVisionWorld.com, a provider of helpdesk software. The announcement will allow AptHost to offer Vision Helpdesk software to all Reseller Hosting clients, at no additional cost.

Vision Helpdesk is newly released software, owned and operated by ThinkSoftwares.net. The helpdesk software offers effective methods for managing emails, troubleshooting, news, downloads, and more. The new partnership will add value to AptHost’s line of reseller hosting packages.

“We are excited to announce this partnership as this added feature will allow us to continue to grow at an exciting pace while staying ahead of the competition by offering our clients the latest in technological innovations such as this free helpdesk software feature,” stated Brian French, president and CEO of AptHost.

RSDV is expecting to complete the acquisition of AptHost by November 30th, 2008, RSDV’s year end. AptHost received another record month in revenue, surpassing its previous month of sales in October with plans for expansion into new vertical markets. No changes in personal in AptHost are expected after the acquisition is completed.

About AptHost.com

Founded in 2001, AptHost.com started its enterprise on the web in early 2003. Since then, AptHost.com has become a leading provider of Linux-based web hosting services for Personal, Small, and Medium Sized businesses.

About TheVisionWorld.com

Operating as a subsidiary company under ThinkSoftwares.net, TheVisionWorld.com was created to attend to the needs of ever-growing small businesses to tackle the toughest of support problems.

Vision Helpdesk now supports Google Apps (Gmail POP3, SMTP, IMAP with SSL)

What is Google Apps ?

Google Apps

Google Apps is a service from Google for using custom domain names with several Google products. It features several Web applications with similar functionality to traditional office suites, including: Gmail, Google Calendar, Talk, Docs and Sites.

How to Configure your Domain Name with Google Hosted Email Account?

Sign up to the Google Hosted Account, Verify your domain ownership by doing one of these steps :

• Put a HTML file in the root directory of your webserver or
• Edit your CName record in your domain control panel

Simple way is by putting the HTML verification file in your root / public_html directory.

After Google has verified it, the next step is setting up MX records — One needs to setup following MX records –

aspmx.l.google.com. [10]
alt1.aspmx.l.google.com. [20]
alt2.aspmx.l.google.com. [30]
aspmx2.googlemail.com. [40]
aspmx3.googlemail.com. [50]
aspmx4.googlemail.com. [60]
aspmx5.googlemail.com. [70]

Here 10, 20, 30 etc represents MX record priority.

Next is setup SPF record for your domain –

“v=spf1 include:aspmx.googlemail.com ~all”

Once this is done you can add users emails in your google apps — example you can simply create email accounts like anything@yourdomain.com

How to use Google Hosted emails with Vision Helpdesk ?

Now that you have created google hosted emails - In Vision Helpdesk you can use it just like your normal emails.

In Vision Helpdesk Admin Section Admin Mail Parser Insert Queue

Add your google hosted email with Pop3 SSL or IMAP  SSL option.

In Incoming Mail Server Settings you have to set — pop.gmail.com or pop.googlemail.com

Setting up cron to fetch emails while using pop or imap

Set up a cron for every 5 mins to fetch emails –

*/5 * * * * /usr/bin/GET http://www.domainname.com/support/manage/cron.php >/dev/null 2>/dev/null

That’s it

Benefits of Using Google Hosted Emails over normal emails.

GMail

1. It is free.
2. It boasts incredible spam detection and filtering
3. It provides great ways of organizing and labeling incoming messages.
4. Conversation threads are automatically grouped, making each request easy to follow until resolution.
5. much more…

Ping! Zine, the leading web hosting magazine publisher, today announced their new partnership with TheVisionWorld.com. With this partnership Ping! Zine will now offer “Free Vision Helpdesk Annual License” as a gift to their magazine readers and subscribers.

Vision Helpdesk is the ultimate modern help desk software, capable of handling multiple companies with various support areas and organize staff to their zones allowing the highest efficiency for support ticket replies. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most of the IT service management requirements.

“Since 2002, our readers have valued Ping! Zine’s central role in providing thoughtful news and analysis of the hosted services industry. Today we’re excited to join forces with our sponsor, Vision, to offer its next-generation Help Desk software for free, a $199 value,” said Keith Duncan, publisher of Ping! Zine Web Hosting Magazine.

“Ping! Zine needs no introduction, we know it’s one of the most widely read print magazine for the web hosting industry. Ping! Zine currently distributes to over 45,000 plus readers. What better way to reach the webhosting market?” said Preeti Sharma, HR at TheVisionWorld.com.

For more information about Ping! Zine please visit - http://PingZine.com Also check out Vision Helpdesk Screenshots, Online Demo & Free Trial at http://TheVisionWorld.com

TheVisionWorld , providers of an extensive web-based helpdesk software “Vision - helpdesk”, today announced their new partnership with WebHostingChat , one of the leading Web Hosting discussion forums.

Partners

“Vision” is a promising helpdesk software, having a potential to deliver features that any organization needs to manage their day to day customer care and support activities. “Vision” provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive Helpdesk solution that satisfies most IT service managment requirements.

“We always urge to help WebHostingChat members by all possible means to improve their business. With this partnership, we can now offer Free Vision Helpdesk Annual License to our most active members. ( Eligibility - A member should have minimum 100 posts on WebHostingChat)”, said WebHostingChat
CEO - David Kathir”.

A helpdesk plays an important role for a company, it not only opens communication channel between customers and the company but acts as a central hub for help and information for both customers and company employees. Keeping this in mind, Company HR. Preeti Sharma comments, “We’re really excited with this partnership since the major client base for “Vision” is definitely the Webhosting Sector. We  view our partnership with WebHostingChat as an important step forward in our continuing goal to make “Vision” more widely available to businesses of all sizes.”