Satellite Help Desk Software – Manage Support for Multiple Companies at One Place.

Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal
for all companies and each company having its own client portal.

Key Points of Satellite Help Desk

Single database to manage support for multiple companies
Single Staff Interface to manage support for multiple companies
Separate branded client portals for each Company
Limit staff access based on domain and departments access assigned to them.
End-users are never aware that their requests have been handled by the central help desk.
Each company has its own admin settings also you can define different knowledgebase, selfhelp for each company.

Multi Channel – All IN ONE Help Desk Software

ALL IN ONE customer support help desk software that allows you to manage various channels like e-mail, web portal, twitter, facebook, phone and chat everything under single roof.

All In One Help Desk Software - Vision Helpdesk

Multi-Channel Help Desk

Email Integration

Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL.

Social Media Integration

Your customers are talking about you – Engage and convert Tweets and Facebook posts into Tickets in Vision Helpdesk.

Chat Integration

Integrate with any third party chat software and convert your chats into Tickets in Vision Helpdesk.

Phone Integration

Integrate with any third party VOIP and Phone solutions and convert your phone calls into Tickets in Vision Helpdesk.

Smart Features to keep you on Top of Customer Support Ticket Management \| Client Management \| Ticket Billing \| Ticket Automation \| Self Help \| Blabby \| Reporting and much more..
Ticket Management	Ticket Billing	Automation
Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing \| Catch All Rules \| Pre and Post Email parsing \| manage Break-Lines	Offer Paid Ticket Support, Prepaid and Postpaid Billing \| Manage Credit \| Create Invoice \| Taxation \| Bill Tickets Per Minute \| Per Hour\| Per Ticket \| Multi-Currency \| Automation and much more..	Work Flow \| SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA’s and offer timely response to tickets.
Self Help	Blabby	Custom Reports
Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..	Private Social Hub for your staff members to communicate, share knowledge \| files \| presentations \| collaborate on ticket issues.	Build instant custom reports (charts, figures and tables) get insights of your helpdesk, measure and analyze the metrics that are important for your organization.

Serving 5000+ Organizations – Join the list of Awesome Customers

Best Satellite Help Desk Software 5 / 5 stars Vision Helpdesk is economical, feature rich and simple to use. It truly scalable when it came to offer support for end user customers. We highly recommend Vision Help Desk Software! Written by: WebHostUK Ltd Product reviewed: Vision Helpdesk	Awesome Help Desk Web App 5 / 5 stars After using Kayako and Cerberus we settled with Vision Helpdesk, The multiple company management feature is awesome. We are happily using Vision Helpdesk from last 2 years. Written by: Infrenion Networks Product reviewed: Vision Helpdesk