Vision Helpdesk is a Leading Ajax Web-Based True Satellite Helpdesk, It allows you to Manage Support for Multiple Companies from one place.

In a nutshell Vision Helpdesk is about High Speed Performance,  Security,  Reliability, Scalability,  Portability and User-Friendliness. Vision Helpdesk reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :

Vision Helpdesk Key Features

Satellite Helpdesk | Multi-Domain Helpdesk — Manage Support for Multiple Companies through single Vision Helpdesk  License.

Anti-Spam — Vision Helpdesk integrates with Mollom (A tough nut for spam) – to combat spam e-mails.

Robust e-Mail Parser — converts e-mails into tickets. Advance features like ( Two Way e-Mail Parsing | Pre and Post eMail  Parser | CatchAll )

AJAX based User Interface — offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high  speed results.

Ticket Billing | Paid Support ( Auto Time Calculator | Multiple Currencies | Pre Paid Support | User Credit | Group Credit  Integration with WHMCS | Blesta | Add Billing Notes | Create  Invoice | Track Payment status much more)

Plugin Based (Allows you to enable or disable various plugins)

Multi-Language This feature now empowers organizations to extend their business all over the globe by breaking the language  barriers.

Google Apps | Google Hosted Emails (POP3 and IMAP SSL) — This feature allows you to fetch your google hosted emails in Vision Helpdesk.

Service Level Agreements — allows you to offer guaranteed response or resolution time for incidents ( trouble tickets).

Auto Upgrades and Installation — Vision Helpdesk installation and upgrade is simple and any novice user can do it.

Ticket Escalation — Escalation rules automates various operations on tickets – you can decide what operation you want to perform on individual tickets at particular time.

Ticket Migration Tool – Allows you to migrate Helpdesk’s like Kayako Support Suite | eSupport | Cerberus | WHMCS | Perldesk | Auracle and much more..

Login Integration — Integration with 3rd party softwares like WHMCS | PleskBilling | ClientExec | Blesta | WordPress | Vbulletin | SMF | Joomla | OsCommerce and much more..

Custom Fields — Custom fields allows you to extend helpdesk forms with additional fields.

Report Generation — With the help of rich GUI including charts, figures and table of contents – Vision generates accurate report on runtime for Work summary, Service Level Agreements, Response time, Performance and much more..

Scrap Book and Private Messaging — The module provides instant private communication between members of your organization.

Inbuilt Antivirus Tool — Vision helpdesk offers robust integrated Antivirus tool to eliminate the possibility of virus through email attachments and also allows you to scan helpdesk files.

Other Useful and Self Help Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot | Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender

Switch to Vision Helpdesk

Auto Helpdesk Ticket Migration Tool – Vision Helpdesk supports Migration Tool for Kayako | Cerberus | WHMCS | Perldesk | Auracle — The migration process is automated and takes just 3 simple steps.  It’s not just that!! If you are migrating from any competitive helpdesk you get 20 % discount.

Whatever the size of your operation and the scale of your business, Vision helpdesk has a solution!

Evaluate if Vision helpdesk is suitable for you Business

• Vision Helpdesk Online Demo
• Free 30 days Evaluation Version

If you have more questions please contact our Live Chat operator or eMail us — Our Sales Team will be glad to help you.